Case Management Administrative Support Officer

3 hours ago

Canberra, ACT, Australia ACT Government Full time $84,901 - $91,901 per year
Closes: 26 November 2025

Classification: Administrative Services Officer Class 4

Salary: $84,901 - $91,501 plus superannuation

Position No: 30454

Directorate: Chief Minister, Treasury and Economic Development

Advertised (Gazettal date): 19 November 2025

Contact Officer: Chelsea Drewsen on or

Details: The Whole of Government Injury Management Team is seeking an enthusiastic, proactive and committed person to join us in supporting our team, ACTPS workplaces and injured or ill employees in the delivery of return to work and injury management services.

Successful candidates will be proficient in written and verbal communication, have strong customer service skills, be able to read, understand legislation and apply internal policies while undertaking work to a high degree of attention to detail and accuracy.

This position will be responsible for management of Early Intervention matters, responding to email and phone enquiries, liaison with multiple stakeholders, data entry and administrative support functions.

The Injury Management Team advocates and champions a culture of care to minimise adverse health, social and economic consequences of injury and illness for the ACT public sector and its employees.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/Other Requirements:

  • Demonstrated experience working in a fast-paced customer service environment, including office management skills, will be highly regarded.

Notes: The Injury Management Team work in a hybrid work arrangement, with a minimum of three days in the designated office.

How to Apply: Please submit a two-page written response addressing why you are best suited for this position and your experience against the Selection Criteria outlined in the Position Description, along with a current curriculum vitae and the contact details for two referees (one of which must be your current supervisor/manager). The written response should include specific examples, using the STAR method where appropriate.

Applications should be submitted .

LI-DNI

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