Complex Case Manager

5 hours ago

Canberra, ACT, Australia e-5cd2-4879-bf0d-e3f31cebc1f6 Full time $80,000 - $120,000 per year
  • 3 months contract with potential extension options
  • Multiple locations available across Australia
  • Must be Australian Citizen
  • Clinical case management experience, risk assessment capability, and expertise supporting clients with complex needs

Role

This role offers the opportunity to make a meaningful impact by providing trauma-informed, veteran-centric case management to individuals with complex and multifaceted support needs. You will play a vital role in improving wellbeing outcomes, strengthening client independence, and ensuring coordinated access to services and entitlements.

Your duties will include:

  • Managing a caseload of clients with complex mental health, medical and psychosocial needs.
  • Conducting intake, risk and wellbeing assessments and developing tailored support plans.
  • Acting as the primary point of contact to coordinate internal and external support services.
  • Liaising with stakeholders across government, community organisations and service providers.
  • Identifying and escalating high-risk or high-profile matters through established protocols.
  • Preparing high-quality documentation, summaries and briefings to support informed decision-making.

Skills and Experience we are looking for:

  • Tertiary qualifications in Nursing, Psychology, Social Work, Occupational Therapy or another relevant health discipline.
  • Demonstrated experience in clinical or complex case management, ideally with clients experiencing mental health conditions or multiple support needs.
  • Strong understanding of disability, capacity-building models and the social determinants of health and wellbeing.
  • Excellent verbal and written communication skills, with the ability to build effective relationships with diverse stakeholders.
  • Experience undertaking triage, assessments and case coordination via telephone.

Application Process

If you would like to apply, please contact Deep Ahluwalia on or email

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