Customer Services Operator

7 days ago

South Wharf Melbourne, Australia i-Kan Full time $60,000 - $80,000 per year
Introduction

About Orikan

Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions. 

Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities. 



Description

Are you ready to make a real impact in your community while growing your career in a dynamic, supportive environment? At Orikan, our Customer Service Team is the heartbeat behind three essential services:

  • Residential ePermits
  • Meter Support
  • PayStay — our digital parking payment app

We work collaboratively to deliver exceptional outcomes for our customers, all while upholding federal, state, and local government laws and policies. If you thrive on adaptability, multitasking, and proactive problem-solving, this is your kind of workplace

What You'll Be Doing
  • Provide professional, accurate, and timely support via phone and email
  • Guide the public on their rights and responsibilities under relevant legislation
  • Offer expert advice to a wide range of stakeholders — from financial counsellors to council staff
  • Keep detailed records and call summaries in our CRM system
  • Process applications using internal software, following structured procedures


Skills And Experiences

Who We're Looking For

You're a natural communicator with a customer-first mindset and a knack for staying cool under pressure.

About You:

  • A strong, solution-oriented work ethic
  • Availability across Monday–Saturday (6am–9pm) and Sunday (8am–8pm)
  • High attention to detail
  • Excellent written and verbal communication skills
  • A professional, empathetic phone manner — especially with distressed or challenging callers
  • Sharp negotiation, problem-solving, and decision-making skills
  • Confidence using multiple computer systems at once
  • Energy, enthusiasm, and independence
  • Initiative and a self-starting attitude
  • Previous call centre experience (highly regarded)
What's In It For You?
  • Location: South Wharf, Melbourne
  • Purpose-Driven Work: Help make communities more liveable through smarter mobility and parking equity
  • Career Growth: Pathways to 2IC, Team Leader, Correspondence & Client Services roles, and more
  • Supportive Benefits:
    • 12 weeks of company-paid parental leave
    • Employee recognition program
    • Values-led culture with a collaborative team
    • Discounted parking at DFO South Wharf
    • Flexible work arrangements after probation

Ready to bring your passion and purpose to Orikan? Apply now and be part of something bigger.


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