Customer Services Operator

1 week ago

South Wharf, Australia Orikan Full time

**Introduction**:
About Orikan
**Description**:
The overall mission of Orikan is to make the communities we work in more liveable by enhancing community mobility and improving parking equity, ensuring interactions and payments are easy for clients and customers, making it easy for the public to comply with regulations and allowing efficient management of enforcement and infringement operations.
Our Customer Service Team is focused on two main services offered by Orikan: Residential ePermits, and the digital parking payment app PayStay.
In this team we work together to ensure the best possible outcomes for customers, while adhering to the relevant federal, state and local government laws, policies and guidelines. This is a fast-paced but supportive environment, where our team members can readily pivot into new tasks, multi-task, and thrive on the challenges that come with new projects.
**Key Responsibilities**:

- Advise the public of their rights and obligations under relevant legislation
- Provide advice in relation to Council processes to members of the public, financial counsellors, caseworkers, solicitors, police officers, and council staff
- Accurate data entry of call summary into the CRM to create case history after each call

**Skills and Experiences**:
**What we are looking for**:

- Strong solution-focused work ethic
- Attention to details
- Good communication skills both written and verbal
- Professional approach and good phone manner especially when dealing with the difficult or distressed clients
- Well-developed negotiation, problem solving and decision making skills
- Ability to use multiple computer systems simultaneously
- Energetic and enthusiastic with an ability to work autonomously
- Motivated self-starter who shows initiative
- Call centre experience is desirable

What's in it for you
- Melbourne CBD location
- Part of a wider Group of companies who exist to make the communities we serve more liveable by enhancing community mobility and improving parking equity.
- Opportunity to progress into 2IC, Team Leader roles, Correspondence & Client Services roles, and other Group roles e.g. Product Support Consultant or Implementation Consultant
- Company paid parental leave (12 weeks)
- Award base salary, plus Super
- Recognition program
- Values-led culture; supportive and collaborative team environment
- Discounted parking at DFO South Wharf
- Flexible work arrangements (on completion of probation)
- Annual pay increases on 01 July each year (Award covered role)

  • Customer Service Operator

    2 weeks ago

    South Wharf, Australia DCA Careers Full time

    A wide range of employee benefits including free Gym membership at South Wharf The Role Strong growth sees the need to expand our team with a highly motivated Customer Service Operator to provide exceptional quality focused customer service to a rapidly growing customer base. Bring your passion for customer service by servicing inbound enquiries over the...

  • Customer Service Operator

    2 weeks ago

    South Wharf, Australia DCA Careers Full time

    Attractive hourly rate! - Excellent flexibility on offer to allow for work-life balance or Uni commitments - Multiple Casual positions available with immediate start - APPLY NOW! - A wide range of employee benefits including free Gym membership at South Wharf The Role Bring your passion for customer service by servicing inbound enquiries over the phone,...

  • Customer Services Operator

    4 days ago

    South Wharf, Australia Orikan Full time

    **Introduction**: **Description**: The overall mission of Orikan is to make the communities we work in more liveable by enhancing community mobility and improving parking equity, ensuring interactions and payments are easy for clients and customers, making it easy for the public to comply with regulations and allowing efficient management of enforcement and...

  • Customer Services Operator

    1 week ago

    South Wharf, Australia Orikan Full time

    **Introduction**: **Description**: The overall mission of Orikan is to make the communities we work in more liveable by enhancing community mobility and improving parking equity, ensuring interactions and payments are easy for clients and customers, making it easy for the public to comply with regulations and allowing efficient management of enforcement and...

  • Customer Service Manager

    2 weeks ago

    South Wharf, Australia Melbourne Convention and Exhibition Centre Full time

    Drive exceptional service within MCEC - Join an award-winning team of dedicated professionals - Work with an employer of choice Melbourne Convention and Exhibition Centre (MCEC) is the home of unconventional. At MCEC we do things a little differently. We bring fresh ideas and imagination to every event. We happily turn concepts on their head to make each...

  • Customer Service Attendant

    7 days ago

    South Wharf, Australia Melbourne Convention and Exhibition Centre Full time

    ? - Multiple roles available, casual hours, $29.19 per hour - Large state-of-the-art venue with a range of diverse events - Customer service role including ushering and directional customer service Melbourne Convention and Exhibition Centre (MCEC) is the home of unconventional. At MCEC we do things a little differently. We bring fresh ideas and imagination...

  • Customer Service Representative

    2 weeks ago

    South Wharf, Australia DCA Careers Full time

    Multiple Casual Positions available with attractive hourly rate $36.31 per hour plus super - Positions based at our amazing modern office based in South Wharf! - Immediate start date! The Role We have multiple casual opportunities available as Customer Service Representatives for passionate customer service professionals that enjoys providing high quality...

  • Customer Service Representative

    4 days ago

    South Wharf, Australia DCA Careers Full time

    Multiple Casual Positions available with attractive hourly rate $36.31 per hour plus super - Positions based at our amazing modern office based in South Wharf! - Immediate start date! The Role We have multiple casual opportunities available as Customer Service Representatives for passionate customer service professionals that enjoys providing high quality...

  • Customer Service Representative

    2 weeks ago

    South Wharf, Australia DCA Careers Full time

    Multiple Casual Positions available with attractive hourly rate $34.65 per hour plus super - Positions based at our amazing modern office based in South Wharf! The Role We have multiple casual opportunities available as Customer Service Representatives for passionate customer service professionals that enjoys providing high quality solutions to customers...

  • Customer Service Representative

    4 days ago

    South Wharf, Australia DCA Careers Full time

    Ongoing Casual Positions available with attractive hourly rate $34.65 per hour plus super - Positions based at our amazing modern office based in South Wharf! - Must have full availability to work on a rotating roster between 8am to 9pm Monday to Fridayzl The Role We have multiple casual opportunities available as Customer Service Representatives for...