Customer Support Officer

2 days ago

South Wharf, Australia Orikan Full time

**Introduction**:
About Orikan
**Description**:
Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities. We’re seeking a detail-oriented and customer-focused individual to join our South Wharf team as a Customer Support Officer - Correspondence.
About the Role
As a key member of our Customer Support team, you will manage written correspondence from members of the public, ensuring timely and accurate responses. You’ll handle a variety of enquiries and appeals, working closely with internal teams to resolve complex issues and uphold Orikan’s high service standards.
**Skills and Experiences**:
**Key Responsibilities**:
Write and produce professional written correspondence to facilitate the management of parking and Infringement services on behalf of Orikan and its clients.
Demonstrate a high level of accurate decision-making and judgement without the need for direct supervision.
Proactively manage complex customer issues and/or complaints in a highly professional manner.
Demonstrate flexibility and co-operate with team leader/s and line managers to help meet contractual KPI’s and business operational requirements
**About You**:
Strong written communication skills. This role prioritizes writing ability.
Well-developed negotiation, problem solving and decision making skills. This role involves legislation based decision making.
High level of grammar, spelling and correspondence skills
Ability to produce, write and send high numbers of correspondence daily
Conflict resolution skills and a professional approach when dealing with difficult or distressed customers.
Well-developed negotiation, problem solving and decision making skills.
The ability to investigate and make an informed decision based on required guidelines and legislation.
Proven ability to follow Policies and Procedures
**Desirable**:
In-depth knowledge of relevant Local Government legislation, guidelines and performance standards
Strong knowledge of Infringement Management operating systems.
**What's In It For You**:
Modern office based in vibrant South Wharf
Values-led culture; supportive and collaborative team environment
Discounted parking at DFO South Wharf
Supportive team culture and ongoing professional development
Be part of a purpose-driven company helping cities work better

  • Customer Success Manager- Research Office

    4 days ago

    South Wharf, Australia DCA Careers Full time

    Customer Success Manager - Research Office Want to help develop products for an industry that creates world-changing products, including the pacemaker, the Blackbox flight recorder, ultrasound, Cochlear ear implant and Wi-Fi? If so, you might be ResearchMasters' next Customer Success Manager - Research Office? The Company ResearchMaster is a technology...

  • Customer Service Representative

    2 weeks ago

    South Wharf, Australia Orikan Full time

    **Introduction**: About Orikan Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities. **Description**: Are you a passionate customer service professional who thrives on delivering high-quality solutions in a dynamic and rewarding environment? Whether you're looking for a full-time career or flexible casual...

  • Customer Services Operator

    2 days ago

    South Wharf, Australia Orikan Full time

    **Introduction**: About Orikan **Description**: The overall mission of Orikan is to make the communities we work in more liveable by enhancing community mobility and improving parking equity, ensuring interactions and payments are easy for clients and customers, making it easy for the public to comply with regulations and allowing efficient management of...

  • Customer Services Operator

    2 days ago

    South Wharf, Australia Orikan Full time

    **Introduction**: **Description**: The overall mission of Orikan is to make the communities we work in more liveable by enhancing community mobility and improving parking equity, ensuring interactions and payments are easy for clients and customers, making it easy for the public to comply with regulations and allowing efficient management of enforcement and...

  • Customer Service Rep

    2 days ago

    South Wharf, Australia Orikan Full time

    **Introduction**: **Description**: **Key Responsibilities**: - Acting in accordance with policies, procedures and legislative requirements (i.e. privacy) to provide professional, accurate and timely customer service to the public and clients predominantly relating to the processing of infringements and permits - Facilitate the clearance of debts by...

  • Customer Service Rep

    2 days ago

    South Wharf, Australia Orikan Full time

    **Introduction**: **Description**: **Key Responsibilities**: - Acting in accordance with policies, procedures and legislative requirements (i.e. privacy) to provide professional, accurate and timely customer service to the public and clients predominantly relating to the processing of infringements and permits - Facilitate the clearance of debts by...

  • Technical Support Analyst

    2 weeks ago

    South Wharf, Australia DCA Careers Full time

    Leading-edge, market leading product - Permanent opportunity - South Wharf modern office location with a subsidised onsite gym Do you have passion for technology and delivering solutions to customers? DCA Cities is offering a rewarding career opportunity for an enthusiastic professional to join our Support Services team as Technical Support Analyst. Based...

  • Client Services Officer

    1 week ago

    South Wharf, Australia DCA Careers Full time

    Excellent opportunity for a customer-orientated professional to assist with daily account management - Permanent full-time career opportunity within a supportive, growth focused organisation - Provide solutions to client requests on a day to day basis The Role An exciting opportunity has arisen for a Client Services Officer to support our Back Office...

  • Client Services Officer

    2 days ago

    South Wharf, Australia DCA Careers Full time

    Excellent opportunity for a customer-orientated professional to assist with daily account management - Permanent full-time career opportunity within a supportive, growth focused organisation - Provide solutions to client requests on a day to day basis Our Business DCA Cities, the largest division of Database Consultants Australia (DCA), is an innovative...

  • Technical Support Analyst

    4 days ago

    South Wharf, Australia DCA Careers Full time

    Are you passionate about technology? If so, you might be DCA Cities next Technical Support Analyst DCA is offering an amazing career opportunity for an enthusiastic professional to join our DCA Cities Sensors Team as Technical Support Analyst. Based in our Company's Lorimer street office in Docklands, this role is to ensure PinForce Sentinel product...