Customer Service Representatives

7 days ago

South Wharf Melbourne, Australia i-Kan Full time $50,000 - $70,000 per year
Introduction

About Orikan

Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions. 

Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities. 



Description

About the Role:

 Assessment / Information Session on Thursday 6th November further details to be confirmed upon application

Flexible Opportunities:

We're hiring for both full-time and casual positions—so whether you're building your career or balancing other commitments, we've got a role that fits your lifestyle

As a Customer Service Representative, you'll be the approachable and knowledgeable point of contact, assisting with enquiries related to parking infringements

You'll provide accurate, courteous, and informative support to help customers navigate challenging situations with clarity and confidence.

If you love problem-solving, interpreting regulations, and offering clear guidance, this is your chance to shine—whether you're seeking a stable full-time role or the flexibility of casual work.

Key Responsibilities:

Deliver professional, accurate, and timely customer service in line with policies, procedures, and legislative requirements (including privacy)Facilitate debt clearance by offering relevant payment options and encouraging resolution of infringement noticesAdvise the public on their rights and obligations under relevant ActsProvide guidance on Council processes to a wide range of stakeholders including financial counsellors, caseworkers, solicitors, police officers, and council staffAccurately record call summaries in the CRM to maintain detailed case histories

Skills And Experiences

What We're Looking For:

A strong customer service orientation and a genuine desire to helpExcellent written and verbal communication skillsA professional phone manner, especially when supporting distressed or difficult clientsWell-developed negotiation, problem-solving, and decision-making abilitiesConfidence using multiple computer systems simultaneouslyEnergetic, enthusiastic, and able to work independentlyPrevious call centre experience is a must



What's In It For You?

Location: South Wharf, Melbourne

Purpose-Driven Work: Help make communities more liveable through smarter mobility and parking equity

Career Growth: Pathways to 2IC, Team Leader, Correspondence & Client Services roles, and more

Supportive Benefits:

  • 12 weeks of company-paid parental leave
  • Employee recognition program
  • Values-led culture with a collaborative team
  • Discounted parking at DFO South Wharf
  • Flexible work arrangements after probation

Why Orikan? 

You'll find a culture that's inclusive, innovative, and focused on making a real difference. Because we know that great work happens when people feel supported, valued, and inspired. Here's what you can expect: 

Ready to bring your passion and purpose to Orikan? Apply now and be part of something bigger.



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