Claims & Risk Management Associate
2 weeks ago
DOXA is an award-winning specialty insurance platform that acquires and develops niche-market insurance program administrators, underwriting companies, and distribution partners including MGAs, MGUs, brokers, and direct-to-consumer operators. We provide centralized sales, marketing, underwriting, and operational support that helps our companies unlock their full growth potential.
With hundreds of custom specialty insurance programs and partnerships and more than 20,000 agent and broker relationships nationwide, DOXA's rapid growth is reaching new heights.
Our rapid evolution means we can deliver on something most companies just talk about: building a workplace where talented professionals are drawn to the impact they can make. We offer competitive benefits and compensation, but what really differentiates us is our culture of empowerment and commitment to innovation in the specialty insurance space.
If you're an ambitious professional looking to evolve your career, we'd love to talk. Ready to join a community of experts redefining the specialty insurance space?
About Monument Sports
Monument Sports Group (MSG), a DOXA company, specializes in insurance and risk management solutions for sports, recreation, and entertainment organizations. Based in Richmond, VA, MSG brings together insurance expertise and real-world operational knowledge to help clients—from climbing gyms to recreation facilities—protect their businesses and manage risk effectively. MSG is known for its collaborative culture, client-first approach, and commitment to serving niche markets with tailored solutions.
Description
We are seeking a Claims & Risk Management Associate to support the Monument Sports team. This role is ideal for someone with either:
- Claims experience (e.g., an adjuster, claims representative, or CSR), or
- Risk management/operational experience (e.g., operating a climbing gym, managing an indoor sports facility, or overseeing safety/risk protocols).
Insurance background is helpful, but not required—we value hands-on operational knowledge and the ability to apply it to claims and client support.
Key Responsibilities
· Claims & Risk Management
· Support the Claims & Risk Management Manager and Director of Operations.
· Assist in filing, documenting, and managing claims across multiple lines of coverage.
· Coordinate claims communication between insureds, carriers, and adjusters.
· Collaborate with team members on account-level risk management strategies.
· Work with insureds and underwriting teams on loss control compliance.
· Assist with contract reviews, coverage questions, and claim disputes.
· Provide client service support, including account maintenance, certificates, loss run reports, and policy reviews.
· Contribute to client meetings, events, and conferences as needed.
· Team & Collaboration
· Partner with internal teams to improve processes and outcomes for clients.
· Be a proactive team player in a small, collaborative office environment.
Requirements
- 2+ years of experience in claims adjusting, risk management, or facility/operations management.
- Strong communication and organizational skills.
- Ability to work independently and manage multiple priorities.
- Insurance experience or licensing is a plus, but not required (DOXA supports licensing and professional development).
- Bachelor's degree or equivalent work experience preferred.
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