Former Client Complaints and Risk Officer

**Work options**: Hybrid

A mixture of working from home and the office in Richmond, on Wurundjeri Country
- **
Hybrid of WFH and office in Richmond, Wurundjeri Country**:

- ** Part time (0.6 FTE), permanent**:

- **Base $81K pro rata + super and salary packaging**

For over 140 years, Berry Street has adapted to a changing world, and we will continue to adapt to achieve our purpose. We believe children, young people and families should be safe, thriving and hopeful.

Our Vision for 2026: Together we will courageously change lives and reimagine service systems. We look forward to working with our staff, carers, partners, supporters and government, to ensure children, young people and their families can create the future they imagine for themselves.

**The Opportunity**

Organisational Effectiveness manages and responds to requests for information from a number of different stakeholders, including current and former clients, staff, and carers, and to support a range of legal and court processes such as subpoenas, civil claims and the National Redress Scheme.

The Former Client Complaints and Risk Officer role sits within Berry Street's Quality and Risk portfolio and is responsible for supporting functions within this stream. This includes former service user complaints, Risk and Compliance, Child Safeguarding and Quality.

**Key Responsibilities**

The primary responsibility of this role is to provide support to the Head of Quality and Risk and members of the Child Safeguarding Unit in response to requests from the National Redress Scheme, former service users and legal representatives.

In this role you will be required to keep accurate records in relation to administration and management of Redress and Civil Claims for Berry Street while ensuring all legislative requirements are met. You will support the completion of requestions for information, by preparing information in accordance with Redress Scheme requirements and or relevant legislation.

**About You**
- A demonstrated understanding of the issues impacting on people who were clients of child welfare services including those who have experienced institutionalised abuse.
- Knowledge and commitment to the rights of all care leavers to access their information.
- Experience in records and information management, with demonstrated attention to detail and ability to analyse large bodies of text in a timely manner.
- A tertiary qualification in Social Work or similar, along with relevant experience in the sector.

️**Berry Street Benefits** ️
- Additional salary packaging available that increases your take home pay.
- Flexible work arrangements and generous leave conditions.
- Access to the Employee Assistance Program (EAP), including access for staff members’ immediate family.

**How to Apply**

Queries to **Kylie Musared - Head of Quality and Risk **on **0439 680 823**.
- Berry Street is committed to being a child safe, child friendly and child empowering organisation. In everything we do we seek to protect children. We are committed to the cultural safety of Aboriginal and Torres Strait Islander children; children from culturally and/or linguistically diverse backgrounds; children with a disability; children who identify as LGBTIQA+. We aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion._
- Aboriginal people; people from culturally and/or linguistically diverse backgrounds and people with a disability are encouraged to apply._