Manager - Quality, Safety & Risk

Make a difference to the lives of Australians seeking access to our services
- Leadership position within national not-for-profit organisation
- Located in bright, open office space in Richmond, 3121

**MSI Australia**: We are an independent, non-profit organisation dedicated to ensuring sexual and reproductive health services are equally accessible to all people living in Australia. MSI Australia is the only nationally accredited provider of abortion, contraception and vasectomy services, and the country's longest-running provider of tele-abortion.

We have a client-centred approach empowering our purpose of
**_your choice, made easier._** MSI Australia is the country's largest independent abortion provider and a leading advocate for reproductive health solutions. Our clinics and telemedicine services provide support for over 25,000 clients per year. MSI Australia operates a network of 10 clinics, a national telemedicine service providing comprehensive termination of pregnancy, vasectomy services from 25 locations and national family planning support.

Our holistic, client-centred approach empowers individuals to control their reproductive health safely, and with dignity, regardless of their circumstances. Through active partnerships with healthcare providers, researchers and communities, our models of care ensure the total well-being of our clients is supported at every stage.

**Goals, Missions, Values, Purpose, Behaviour Statements**

**Our Goal** The Prevention of Unwanted Births

**Our Mission** Children by Choice not Chance

**Our Values** Integrity, Agency, Safety, Quality, Courage

**Our Purpose** Your choice, made easier

**Our Behaviour Statements**
“We care for our clients and each other with
**compassion**, and as individuals, with their own diverse, physical, emotional, social and cultural needs.

“We conduct our work in an
**honest, just and sincere** manner. We care and deliver through our words and actions.”

“We respect each other for who we are and we all create space for
**trust, safety and well-being**”

**Position title**: Manager - Quality, Safety & Risk

**Department**: Quality, Safety & Risk

**Reports to**: Director - Nursing & Operations

**Direct reports**: Quality, Safety & Risk Coordinator

**Hours per week**: Full-time, 38 hours

**Duration**:Permanent

**Position purpose**: As Quality, Safety & Risk Manager for MSI Australia, your key function is to coordinate our quality, safety, risk and compliance functions across the organisation. You will provide the Managing Director, the Executive, and the leadership teams and staff within MSI Australia with support and advice regarding quality, safety, legislative compliance and accreditation requirements. You will have a strong focus on incident management to inform risk throughout the organisation with skills in data analysis and report writing. You will be responsible for the organisation's client feedback management. To support better client outcomes, you will assist in the design, implementation and monitoring of safety initiatives to drive a Safety-First culture.

**Key Accountabilities**
Quality Assurance and Compliance Oversight:

- Ensure integration of quality, safety, risk, and compliance principles into day-to-day operations and service delivery.
- Manage the organisation’s incident management system (Riskman) and escalate relevant matters in accordance with policies and procedures.

Strategic Advisory Role:

- Provide expert advice and strategic direction to the Executive Team on risk management, quality improvement systems, and corporate governance, including clinical governance.

Client Feedback Management:

- Administer and oversee the organisation’s client feedback processes, systems, and responses.

Stakeholder Relations and External Reporting:

- Oversee external reporting and regulatory requirements, proactively building and maintaining positive relationships with internal and health sector stakeholders.

Quality Improvement and Process Enhancement:

- Coordinate, design, and deliver improvement resources and communications to the organisation.
- Collaborate across all levels to identify, recommend, and monitor outcomes of improvements to current processes, quality of care and service delivery.

**Key Selection Criteria**:

- Fiercely Pro-choice and champion of women's and pregnant people's rights
- Passionate about de-stigmatising abortion, sexual and reproductive health
- Registered Nurse or Midwife and AHPRA registered
- Health-related tertiary qualification (desirable)
- Demonstrated leadership skills in a complex environment.
- Demonstrated experience with all aspects of ACHS accreditation
- Experience facilitating RCA investigations, aggregated incident analysis and case reviews
- Comprehensive knowledge of the Australian healthcare industry, relevant legislation, industry codes of practice, relevant standards and organisational policy & procedure processes
- Advanced understanding and experienc