Property Administrative Assistant

At MyLife Housing and MyLife Community Housing, we believe there is no place like home. Our vision is to provide every person - including people with disabilities - with modern, purpose-built 'forever homes' in vibrant communities where they feel connected and proud. We create homes where residents can build relationships, welcome family and friends, and enjoy easy access to transport, shops and essential services.

We're looking for someone who shares our passion for creating genuine, lasting homes - someone who understands that a home should offer comfort, security and independence while respecting each resident's privacy. As part of our team, you'll play a vital role in supporting residents to live with dignity, confidence and happiness in a place they truly call home - for life.

About the Role

The Property Administrative Assistant supports the smooth operation of our property maintenance function. You'll be the key point of contact for maintenance-related queries and will coordinate the scheduling, tracking and administration of maintenance tasks across all sites.

This role is perfect for someone who is highly organised, detail-oriented and enjoys solving problems in a fast-paced environment. It's an entry-level opportunity with full training provided, offering the chance to grow with an organisation that makes a real difference.

Key Responsibilities

• Act as the first point of contact for maintenance-related queries from residents, contractors, and property managers.
• Receive, log, and prioritize maintenance requests via phone, email, or maintenance management software.
• Schedule and coordinate maintenance work orders with internal teams and external contractors.
• Monitor ongoing maintenance tasks to ensure timely completion and quality outcomes.
• Maintain accurate records of maintenance activities, invoices, warranties and compliance documents.
• Follow up with residents and vendors to ensure satisfaction and resolve issues promptly.
• Support the property team with ordering supplies, managing inventory, and administrative tasks.
• Negotiate and coordinate access with residents for inspections and maintenance.
• Build and maintain positive relationships with residents, trades, third-party providers, building managers, and other stakeholders.
• Collaborate closely with the Tenancy & Asset Team for proactive communication and problem-solving.
• Travel to MyLife Housing site locations as required (mileage reimbursed).
• Represent MyLife Housing at community events, social activities, and industry exhibitions.

Capabilities and Experience:

We're looking for a proactive, friendly, and motivated team player with a knack for organisation and problem-solving, and the ability to build positive relationships with people from diverse backgrounds.

You will bring:

• Administration or office experience (property experience is a bonus, but not essential - full training will be provided).
• A calm, friendly, and professional approach with a can-do attitude.
• Strong communication skills and the ability to manage priorities in a busy environment.
• A working knowledge of CRM systems and Microsoft Office Suite.
• A current NSW Driver's Licence and willingness to travel to our sites across Sydney and the Illawarra region.
• Willingness to obtain and maintain all relevant NDIS checks, including a Working with Children Check, NDIS Worker Screening Clearance, and Police Check.

Why Join Us

At MyLife Housing, we're committed to creating a supportive, inclusive, and collaborative workplace where you can thrive. We value individuality, teamwork, creative thinking, and initiative.

What you can expect:

• Flexible and supportive working arrangements.
• Full training and opportunities for growth within the organisation.
• A positive and fun team culture where your contributions are valued.
• An extra day of leave to celebrate your birthday.