Customer Service/Sales Representative

1 week ago

Keysborough, Victoria, Australia ENTTEC Full time $60,000 - $80,000 per year

Sales & Customer Service Representative - Freshdesk Operations

Part-time role. Monday to Friday

Location: Keysborough

The role

We need someone to own our customer experience through our Freshdesk ticketing system. You'll be the voice of ENTTEC, handling inquiries from lighting designers, architects, and AV integrators globally.

This isn't a typical customer service role - you'll be working with cutting-edge lighting technology, using AI tools to maximize efficiency, and directly impacting our growth.

About ENTTEC

Since 1999, we've been designing and manufacturing LED lighting control systems trusted by Disney, Eurovision, major theatres, and architectural projects worldwide. We're not the cheapest - we're the best value. Our products are in landmarks you'd recognize, shows you've watched, and venues you've visited.

What you'll do

  • Respond to all customer inquiries within 4 hours
  • Handle phone calls with clients professionally
  • Prepare and send quotations for lighting control systems
  • Use AI tools to streamline responses while maintaining personal touch
  • Follow up on quotes and tickets until customers are operational
  • Identify technical issues that need escalation and act fast
  • Convert support conversations into sales opportunities

What we need from you

Must-haves:

  • Exceptional English communication skills (written and verbal)
  • Professional phone manner that impresses clients
  • 2+ years sales/customer service or admin experience with proven results
  • Common sense and ability to make quick decisions
  • Reliable and accountable
  • Comfort with technology and learning new systems

Even better if you have:

  • Technical background
  • Experience with CRM/ticketing systems
  • B2B sales experience
  • Understanding of international business culture

What's in it for you

  • Work with innovative lighting technology used in major global projects
  • Fast-paced environment where your impact is immediately visible
  • Direct communication culture
  • Learn from a team that's been leading the industry for 25 years
  • Clear performance metrics - you'll always know where you stand
  • Genuine career growth for consistent performers

If you're frustrated by slow-moving companies, want to see the direct impact of your work, and believe customer service can actually drive business growth - you'll thrive here.

How to apply

Send your CV and a brief cover letter explaining why you're different from every other customer service applicant. Show us your communication skills in action.

Tell us about a time you solved a complex customer problem or improved a process. Keep it brief and specific - we value results over words.

Job Types: Part-time, Permanent

Pay: $60,000.00 – $70,000.00 per year

Expected hours: 30 per week

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