Receptionist & Admin Assistant

Port Melbourne VIC, Australia - Local Australian Owned Retail Brand - Huge range of Benefits - Great career gateway opportunity **Be the Face of Our Brand - Join Total Tools as a Receptionist & Admin Assistant** - Fulltime Position - Onsite Role - Support Office - Great Benefits At **Total Tools**, we’ve proudly supported tradespeople with the best tools and advice for over 30 years. We’re Australia’s number one destination for trade tools, and we’re passionate about delivering quality, value, and expertise to our customers. **The Role**: We’re now seeking a highly organised, professional, and welcoming **Receptionist & Admin Assistant**as office all-rounder to join our Support Office team. As the first point of contact for visitors, clients, and internal team members, you’ll play a vital role in delivering exceptional service while providing high-level administrative support across the business. This is an excellent opportunity for someone who is energetic, with strong communication skills, attention to detail, and a passion for creating a warm and efficient front-of-house experience for both visitors and employees. Are you a natural organiser with a customer-first mindset? This is your chance to work in a dynamic team and contribute to the smooth operation of a fast-paced, national business. **What You’ll Do**: - Greet all visitors and direct them to the appropriate contact or meeting room. - Manage a busy phone switchboard, screening and forwarding calls as required. - Maintain a tidy, welcoming reception area and manage front office supplies. - Receive, sort and distribute mail, parcels, and deliveries. - Monitor office access, issue visitor badges, and maintain the visitor logbook. - Coordinate kitchen supplies, meeting refreshments, and event catering. - Book meeting rooms and assist with calendar management. - Provide administrative support including filing, scanning, photocopying, and mailouts. - Assist with event coordination, travel arrangements, and ad hoc project work. - Liaise with cleaners and maintenance providers to ensure a safe and clean environment. - Support national events and team functions across the Support Office. **Your Skills & Experience**: - Experience in a reception, customer service, front-of-house or administrative role. - Outstanding interpersonal skills and a friendly, professional demeanour. - Strong organisational and time management abilities - you know how to prioritise. - Excellent communication skills, both verbal and written. - High attention to detail and the ability to handle confidential information with discretion. - Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint). - Ability to multitask and stay calm under pressure in a busy environment. - A team-oriented mindset and the confidence to work autonomously when needed. Our operating model is one that respects and invests in our team and customers. We live by our values - **_ One Team, Own it & Get it Done, Customer First & Be the Difference_** **All that is left to do is to click “” to join the team #CareersWithTheTotalPackage** **Why You’ll Love Working With Us**: - At Metcash, you’re _part of something bigger_. You have all the perks of a small business heart, without missing out on the big business support. - Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop yourself, grow your career, thrive your way and make your mark. And you’ll be part of our high performing team, where you reap the rewards of our collective success now and into the future. **Life at Metcash** - Experience a supportive and flexible work environment. We are a FlexReady accredited workplace - Enjoy a 5th week of annual leave. - Benefit from 2 well-being days and 1 volunteer day annually. - An abundance of learning, development, and career growth opportunities. - 12 weeks of gender-neutral paid parental leave for primary carers. - Proudly awarded the “Bronze Employer for LGBTQ Inclusion”. - Recognized as the 74th in the "Equileap Top 100" globally for initiatives on gender equity. - Gold accreditation by Mental Health Australia. - Incredible value discounts and perks through our team member app, “Our Local”. We’re all about celebrating success, and we’re proud to be a WGEA Employer of Choice for Equity, an accredited Flex Ready workplace, and a Gold Standard Mental Health First Aid skilled workplace. - Total Tools is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based upon skills, qualifications, and merit._ - Only applicants with valid working rights in Australia will be considered for this position._ **Type**: Sales / Customer Service **Category**: National Support Office **Reference ID**: BM000003 **Date Posted**: 06/05/2025