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Member Services Representative

2 weeks ago

Melbourne, Victoria, Australia Medical Indemnity Protection Society Ltd Full time $60,000 - $80,000 per year

Bring Purpose to Your Day – Member Services Representative @ MIPS

Work for impact, not profit. Join a team that's driven, down-to-earth, and genuinely great to work with.

At MIPS, we're a not-for-profit supporting Australia's healthcare professionals with expert advice and indemnity insurance. We exist to make a difference, and we're proud to support those who care for others.

The Role

As a Member Services Representative, you'll be the first point of contact for our members, answering enquiries, processing applications, and delivering exceptional service. No two days are the same, and you'll be backed by a team that's professional, positive, and passionate about what we do.

What You'll Bring

  • Customer service experience
  • Strong communication and problem-solving skills
  • Quick to learn, eager to grow
  • Permanent working rights in Australia

Nice to Have

Call centre experience, insurance knowledge, or time in an APRA-regulated environment.

Why You'll Love It Here

  • Purpose-driven work – we're a not-for-profit making a real impact
  • Hybrid flexibility – no weekends, just balance
  • Prime location – work from our modern, light-filled office at the Paris end of Collins Street
  • Supportive culture – we're inclusive, energised and genuinely enjoy working together
  • Career growth – ongoing development and recognition
  • Wellbeing focus – programs, perks and volunteer leave
  • Good vibes only – we take our work seriously, but enjoy the journey

Ready to join a team that brings energy, purpose and positivity to everything we do? Apply now and help us support Australia's healthcare heroes, while building a career you'll be proud of.