Neonatal Intensive Care Units

Neonatal Intensive Care Units (NICUS) Support Officer

Agency for Clinical Innovation

• Join an organisation passionate about delivering improved health care.
• Flexible Working Organisation based in state of the art, agile offices in St Leonards.

We are looking for someone who can:

• Work collaboratively with the NICUS team to support the promotion, development, implementation, audit and evaluation of the systems wide response to the collection and utilisation of the NICUS collection, ensuring all relevant standards regarding security, privacy and governance are maintained, with focus on special care nurseries.
• Support the capability development of relevant neonatal stakeholders to ensure optimal utilisation of the data collection, this includes the training of audit officers, clinicians, managers to ensure the integrity of the NICUS collection.
• Actively participate in best practice through regular quality improvement reviews/projects and data collection (audits) as requested or on a need basis.
• Collaborate and engage to inform policy, procedure and guidance.

About us

The Agency for Clinical Innovation (ACI) leads innovation in clinical care across NSW. We do this by bringing clinicians, patients and healthcare managers together to design and implement new ways to deliver healthcare.

For more information go to

What you will be doing

The NICUS Support Officer plays a key role in supporting the NICUS Coordinator and Senior Business Analyst in the ongoing evaluation, improvement, and utilisation of data collection processes. This position contributes to the maintenance of data flow within the NICUS database, provides training to NICUS support personnel across diverse settings, and assists with data entry to ensure timely and accurate data collection.

This role upholds high standards in the routine management of registry processes and supports the education of audit officers and support staff within Neonatal Intensive Care Units and Special Care Units across NSW and the ACT. As a representative of the ACI, the NICUS Support Officer models respectful and collaborative practices, promoting a culture of excellence in data collection and adherence to standards aligned with ACI's values and vision.

Employment details

Employment Type: Part Time Exempt (up to August 2026)

Position Classification: Health Manager Level 2

Remuneration: $109, $129,624.00 per annum (excluding Superannuation)

Hours Per Week: 24

Requisition ID: REQ597189

How to apply

Your application should include:

• a cover letter detailing your interest and how your skills and experience are relevant to this role, maximum of 3 pages
• an up-to-date resume of no more than five (5) pages which clearly details your skills and experience as relevant to this role.
• address Selection Criteria below in your application.

Application must be lodged electronically. Please go to / and search Job Reference Number REQ597189 to submit your application.

Selection Criteria

• Tertiary qualifications in health or relevant discipline and/or demonstrated relevant health experience in service development using data and research processes.
• Demonstrated high degree of computer literacy, and database experience with a sound knowledge of policies related to the storage of electronic data.
• Proven expertise in completing tasks to deadline with limited supervision, close attention to detail, personal accountability and ability to act on constructive feedback.
• Demonstrated success in the ability to train and support clinical staff in the use of databases.

The ACI values diversity and is committed to building an inclusive workplace culture that reflects the community we serve.

We encourage applications from diverse community groups including Aboriginal and Torres Strait Islander people, LGBTIQ+, those with special needs and people from culturally and linguistically diverse backgrounds.

If you are an Aboriginal or Torres Strait Islander person and would like some more information about applying for a role within the ACI, please contact one of our Aboriginal Workforce Consultants on or by email

If you are a person with disability and require information or specific arrangements to participate in the recruitment process, please contact HSNSW-

This position is a temporary position and requires full working rights in Australia (e.g. Australian citizenship/ permanent resident). If you currently hold a temporary visa that allows you to live and work in Australia, you may be eligible for employment opportunities in line with the conditions of your visa.

Need more information?

1) Click here for the Position Description

2) Find out more about applying for this position

If you would like more information on this role please contact Donna Parkes at

This recruitment is managed by our internal teams at the ACI. ACI is unable to accept agency applications nor engage with recruitment agencies at this point in time. We thank you in advance for respecting our process.

Closing date: Wednesday, 27 August 2025 at 11:59PM

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