Customer Exit Representative

2 weeks ago

Perth Airport Western, Australia Avis Budget Group Full time $70,000 - $120,000 per year

We're seeking a dedicated team member to serve our valued customers at Perth Airport. This position, known as a 'Customer Exit Representative,' offers an ongoing part-time role at the Perth Airport Car Parking area.

  • Part-time role (28 hours per week) – Based at Perth Airport Car parking area
  • Full training provided to help you achieve your goals & reach your potential
  • Supportive, friendly, and caring culture
  • Big, stable, global company with opportunity to grow and move internally

(We offer a rotating roster – 4 days per week, 7 hours per shift, including mornings shifts from 6:30am to 2pm and afternoon shifts from 2pm to 9:30pm.)
About The Role
The Customer Exit Representative helps customers as they leave the rental location. This includes checking their driver's license and rental agreement, confirming they are in the correct vehicle, and making sure they had a positive rental experience. This role involves answering questions, solving problems, and providing helpful information to ensure a positive customer experience.

What You'll Do

  • Assist customers at the exit gate, review rental agreements, and ensure they have the correct vehicle.
  • Provide clear directions, explain vehicle features, and educate customers on local road rules.
  • Inspect vehicles for damage, fuel levels, and proper operation before departure.
  • Handle customer concerns professionally, and update vehicle records and documentation as needed.
  • Support other teams and drive vehicles when required.

Benefits And Perks

  • Competitive Rate + loadings/overtime rates + performance Bonuses
  • Uniform and parking provided.
  • Full training provided to help you achieve your goals & reach your potential
  • Employee discounts on car rental across Avis Budget Group
  • Wellbeing programme including discounted life insurance options + discounted health cover + superannuation options
  • Access to Perkbox – discounts and offers with hundreds of retailers and big brands, including on cinema tickets, fitness classes, shopping discounts and much more
  • Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing

What We're Looking For

  • Applicants must have a full and valid driver's licence
  • This is a part-time position that requires opened availability to weekdays, weekends, nights (As this is a permanent position requiring 28 hours of work per week, we are unable to consider applicants on a student or working holiday visa at this time.)
  • Customer Service background, prior experience in the car rental industry is highly regarded.
  • High level attention to details
  • Excellent communication skills and the ability to build rapport easily
  • Ability to work in a fast-paced environment while delivery exceptional customer service
  • Ability to follow procedures and adhere to company guidelines and standards

If you would like the opportunity to represent Avis Budget Group, then we want to hear from you To put an application forward, please click Apply.
About Avis Budget Group
We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Perth

Western Australia

Australia

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