Customer Service Representative

4 days ago

Brisbane Airport, Australia Smarte Carte Australia Pty Ltd Full time

We are Australia’s leading supplier and manager of Airport luggage storage solutions, specifically, Baggage Storage by Smarte Carte, a retail store which allows travellers to store luggage while they await their flight or cruise.

We are looking for a Customer Service Representative who can assist customers our Baggage Storage store, located at Skygate, near Brisbane Airport and at our Brisbane International Cruise Terminal Port pop-up store, assisting travellers departing their cruise.

The purpose of a Customer Service Representative is to assist customers with our baggage storage service, transfer luggage from the Brisbane Port to the store, and sell luggage and travel accessories.

With training, you would be required to:

- Provide courteous service in assisting customers.
- Physical ability and manual dexterity needed to lift a minimum of 20kgs to waist height.
- Ability to walk and stand for 9 hours a day.
- Display good customer service and verbal communication skills.
- Perform customer sales and service transactions, including accurate assessment of applicable charges and physical wrapping of baggage.
- Maintain accurate handling and processing of cash, credit cards, EFTPOS and point of sale.
- Promote products and services through up-selling and cross-selling, merchandising and other promotional activities.
- Learn and practice safe work procedures, thus assuring safety to self, co-workers, passengers and visitors.
- Maintain good communication and cooperation with other employees and facility management.
- Attend to the day to day running of the Retail Store when required.
- Perform jobs in an honest, reliable, and professional manner.
- Complete other duties as directed, provided adequate training has been given.

To be considered for this position, you must:

- Be available to work a flexible roster, including early morning, afternoon and night shifts, weekdays and weekends.
- Be flexible for additional hours and changing shift times.
- **Be computer literate with experience in programs including Microsoft Office Suites.**:

- Work well in a team environment.
- Be highly motivated and work well autonomously.
- Secure an Australian Security Identification Card (ASIC Card) to work at Australian Airports.
- Preferably, hold a Current Australian Drivers Licence.

**Job Type**: Casual

Pay: $29.00 - $45.00 per hour

Work Location: In person

Expected Start Date: 20/02/2025

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