F&B Service Expert

Join Our Ladies & Gentlemen – F&B Service Expert at Atria

At The Ritz-Carlton, our Ladies and Gentlemen are our most valuable asset in delivering exceptional service to our guests. As a Food & Beverage Service Expert at Atria, you will not only meet but exceed guest expectations, embodying the legendary service that defines our brand. A career with The Ritz-Carlton offers honesty, respect, and endless opportunities for growth.

Atria offers premium dining experiences with elegant service, reflecting the restaurant's bespoke positioning. Showcasing sustainable, quintessential Modern Australian cuisine, you will help elevate and innovate service standards while expanding your knowledge of wine, bar operations, and the exciting future of modern cooking.

Your Responsibilities

• Welcome and engage guests with warmth, professionalism, and genuine hospitality.
• Take and process food and beverage orders, offer thoughtful recommendations, and address guest inquiries or concerns.
• Deliver prompt, accurate service with impeccable presentation standards.
• Assist with inventory management, ordering, and stock rotation to ensure freshness and minimise waste.
• Maintain the highest standards of cleanliness, including polishing cutlery and tableware.
• Manage reservations and guest bookings efficiently.
• Collaborate seamlessly with kitchen, bar, housekeeping, and front-of-house teams for smooth service flow.
• Attend regular team meetings and training sessions.
• Uphold all health, safety, and hygiene standards, reporting any maintenance or safety concerns promptly.

About You

• Current Victorian RSA.
• Previous experience in a similar premium dining role.
• Basic wine knowledge (WSET or similar is a plus).
• Ability to prepare classic cocktails.
• Availability for evening and late dinner service.
• Full working rights in Australia.
• Proficient in English, confident in engaging guests with compelling storytelling.
• Passionate about hospitality and committed to career growth.
• Self-motivated, energetic, and adaptable in a fast-paced environment.
• Positive, solutions-focused, and equipped with a can-do attitude.

Our Benefits

• Exclusive staff discounts on dining and accommodation across Marriott International properties for you, family, and friends.
• Access to Life with the Works: flexible hours and locations, sabbatical leave, and a paid day off during your birthday month.
• World-class training programs, global career pathways, and limitless professional development.
• Comprehensive wellbeing support through our Employee Assistance Program.
• Employee referral incentives.
• Be part of the world's largest hospitality network, celebrating equality, diversity, and inclusion.

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job title

F&B Service Expert - Atria

Position Type

Full Time

Job ID

Additional Info

Career area

Food and Beverage & Culinary

Location(s)

The Ritz-Carlton Melbourne

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