F&B Service Expert

4 weeks ago

Melbourne, Victoria, Australia The Ritz-Carlton Hotel Company, L.L.C. Full time

Join to apply for the F&B Service Expert - Atria role at The Ritz-Carlton Hotel Company, L.L.C.

Job Number
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000
Schedule Full Time
Located Remotely? N
Position Type Non-Management

Overview

Join The Ritz-Carlton Ladies and Gentlemen team as a Food & Beverage Service Expert at Atria. You will meet and exceed guest expectations, embodying the legendary service that defines our brand. The Ritz-Carlton offers opportunities for growth, honesty, respect, and a commitment to exceptional service.

Atria offers premium dining experiences with elegant service, reflecting the restaurant's bespoke positioning. You will help elevate and innovate service standards while expanding knowledge of wine, bar operations, and modern cooking.

Responsibilities
  • Welcome and engage guests with warmth, professionalism, and genuine hospitality.
  • Take and process food and beverage orders, offer thoughtful recommendations, and address guest inquiries or concerns.
  • Deliver prompt, accurate service with impeccable presentation standards.
  • Assist with inventory management, ordering, and stock rotation to ensure freshness and minimise waste.
  • Maintain the highest standards of cleanliness, including polishing cutlery and tableware.
  • Manage reservations and guest bookings efficiently.
  • Collaborate with kitchen, bar, housekeeping, and front-of-house teams for smooth service flow.
  • Attend regular team meetings and training sessions.
  • Uphold all health, safety, and hygiene standards, reporting any maintenance or safety concerns promptly.
About You / Qualifications
  • Current Victorian RSA.
  • Previous experience in a similar premium dining role.
  • Basic wine knowledge (WSET or similar is a plus).
  • Ability to prepare classic cocktails.
  • Availability for evening and late dinner service.
  • Full working rights in Australia.
  • Proficient in English, confident in engaging guests with compelling storytelling.
  • Passionate about hospitality and committed to career growth.
  • Self-motivated, energetic, and adaptable in a fast-paced environment.
  • Positive, solutions-focused, and equipped with a can-do attitude.
Benefits
  • Exclusive staff discounts on dining and accommodation across Marriott International properties for you, family, and friends.
  • Access to Life with the Works: flexible hours and locations, sabbatical leave, and a paid day off during your birthday month.
  • World-class training programs, global career pathways, and limitless professional development.
  • Comprehensive wellbeing support through our Employee Assistance Program.
  • Employee referral incentives.
  • Be part of the world's largest hospitality network, celebrating equality, diversity, and inclusion.

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, with a long-standing commitment to people-first values. We are an Equal Opportunity employer and celebrate diversity in all forms.

If you have a disability, illness, or injury, we can adjust our process to be equitable for your situation. Please email for assistance with recruitment process adjustments.


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