Experience Manager

About Us

See Moreton is part of The Tour Collective group, a leading provider of marine tourism and leisure experiences, offering unforgettable adventures and world-class services above and below the water.

We are passionate about delivering exceptional customer service and award-winning experiences.

We are seeking a dynamic and motivated Experience Manager to join our team and help us continue to grow while maintaining our commitment to customer satisfaction and operational excellence.

About the Role

We're seeking a passionate individual to join us in an exciting and dynamic position aboard our brand-new $10 million vessel, operating premium tours to Moreton Island.

This role offers a unique work environment, perfect for someone with experience in hotels, restaurants, events, or tourism operations, and includes an attractive incentive program.

Key Responsibilities:

• Oversee the daily operations of the vessel, ensuring all tours run smoothly and on schedule
• Manage the full guest experience from boarding to disembarkation
• Ensure the highest standard of customer service is delivered at every touchpoint
• Lead the onboard food and beverage operation, ensuring quality, presentation, and service standards are met
• Monitor onboard procedures, health & safety standards, and cleanliness
• Conduct pre-shift briefings and debriefs with staff
• Coordinate with shore-based operations and management to ensure seamless communication and logistics
• Handle guest feedback and resolve issues proactively and professionally
• Mentor, train and supervise crew to maintain a positive, high-performing team culture

Minimum Requirements

• 3+ years management experience in customer service environments
• 3+ years of experience with food and beverage operations, including service standards and compliance
• Current residence in Brisbane preferred
• Permanent rights to work in Australia
• Valid driver's license allowing you to drive in Queensland
• RSA and Food Safety Supervisor certification (or willingness to obtain)
• Experience in leading teams in a fast-paced service environment
• Strong background in customer service and guest engagement
• Excellent communication and interpersonal skills, with the ability to engage international guests
• High attention to detail and strong organisational skills
• Calm under pressure, with excellent problem-solving abilities
• Positive, hands-on leadership style with a team-first attitude
• Maritime or vessel experience (desirable but not essential)

Highly Regarded

Applicants with an understanding of or interest in vessel operations will be highly regarded.

Availability

Must be available to work over a 7-day roster, including during our busiest times - school holidays, Christmas Day, New Year's Eve, and public holidays.

Benefits

• A rewarding work environment in the dynamic world of Marine Tourism
• Work onboard a stunning, purpose-built $10 million vessel which is due to launch in May
• Opportunity to be part of a team that values exceptional customer experiences and the joy of adventure
• Deliver unforgettable guest experiences in one of Queensland's most beautiful destinations
• Opportunity for growth and progression within the business
• Complimentary experiences on The Tour Collectives other brands e.g. Arro Jet Boating, See Moreton, Whale Watching and Hopo
• 50% discounts for employees on retail and F&B items
• Attractive incentive program and dynamic work environment

If you are motivated to have a long-term rewarding career with a fun company, in an awesome location, we look forward to receiving your application.

Please note: we are recruiting immediately for this role and look forward to receiving your application.

To find out more about The Tour Collective, visit

The Tour Collective is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.