Administration & Customer Experience Manager

2 weeks ago

Brisbane, Queensland, Australia Paramount Energy Co Pty Ltd Full time $60,000 - $80,000 per year

About Paramount Energy

Paramount Energy is a Brisbane-based clean energy company delivering high-quality solar and battery systems to homes and businesses across South East Queensland. We're known for doing things right—focusing on clear communication, reliable service, and long-term customer satisfaction. We're growing quickly and building a team of smart, motivated people who want to be part of something meaningful.

The Role

This is a position that blends administration, customer service, and light sales support (no cold calling or selling—just helping customers move confidently through the process). You'll be a key part of our operations team, managing communication, scheduling, and data control to keep projects running smoothly from first contact to completion.

You don't need experience in the energy sector—but you do need to be organised, confident on the phone, and excited to grow your skills.

Why You'll Love Working Here

We're a supportive team that works hard, moves fast, and genuinely enjoys working together. You'll be surrounded by people who value initiative, integrity, clear communication, and doing a great job.

  • Supportive and collaborative team culture
  • Full-time role (38 hours/week) with career development
  • Modern office in Newstead with free parking, just a short stroll from Bowen Hills train station.
  • Walking distance to excellent coffee shops, cafes, and lunch spots
  • Real opportunities to grow into operations, coordination, or leadership

What You'll Be Doing

  • Coordinating job schedules and keeping operations on track
  • Calling customers to follow up on projects and guide them through next steps
  • Managing paperwork, compliance tasks, and internal systems
  • Communicating with clients, suppliers, and installers
  • Supporting the wider team with admin and process improvements
  • Helping customers feel informed, supported, and confident

What We're Looking For

  • Experience in admin, customer service, or coordination
  • Friendly and professional phone manner
  • Fast learner with strong attention to detail
  • Confident using Gmail, CRMs (HubSpot a bonus), spreadsheets, and online tools
  • Proactive, solutions-focused, and organised
  • A genuine interest in building a long-term career in operations or business

If you're looking for a role where you'll learn fast, be trusted to take ownership, and build meaningful skills—we'd love to hear from you.

Apply now with your resume and a short note about why this role feels like the right fit.

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