Growth And Member Experience Manager

Member Growth & Experience Manager

Jindalee Fitness 247 

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Jindalee, Brisbane QLD

Account & Relationship Management (Sales)

Full time

$85,000 – $100,000 per year

Location
: Jindalee Fitness, Brisbane

Reports To
: General Manager

Direct Reports
:

• Membership Consultants
• Marketing Assistant
• Reception/Member Engagement Team

Why Join Jindalee Fitness 24/7?

We're not your average gym. We're proudly independent, locally owned, and community-obsessed — building a space where every member and team member feels supported, inspired, and proud to belong.

With a huge member base and significant investment in new facilities and member experiences in the next 3-6 months, we're growing fast and setting a new standard in fitness and lifestyle. This is your chance to lead that growth and shape the full member journey — from the first tour to the 500th workout — creating wow moments every day.

Whats under our 3500 square metres..HYROX Training Studio, Dungeon Functional Studio, Pilates Studios, Mind Body Studio with Yoga, Mat Pilates, Breath Work and more, Spin, Les Mills FitBox, Pump, Body Attack, Body Balance, Zumba, Aqua plus an immaculately maintained gym floor, 25 metre pool, saunas and a Restore Zone and a massive kids programme to come in 2026. Special events and clubs to build connections and Tribes.

Why you'll love working with us

• Believe fitness should feel fun, inclusive, and motivating — never intimidating
• Want to be part of a local success story, not a faceless franchise
• Are excited by innovation — we're building a category-leading Fitness & Wellness experience, and digitising our services and investing new facilities, equipment.
• Value freedom and ownership — we back our team to try, test, and lead
• We share our success and offer bonus and incentive programmes.

Position Overview

The 
Member Experience & Sales Manager
 is the engine behind our growth and our culture. This role blends people leadership, sales execution, and community engagement to drive acquisition, retention, and lifetime value across our member base.

You'll lead a high-energy team, own the sales funnel, elevate the service experience, and bring our brand to life through every touchpoint.

Key Responsibilities

• Own the member acquisition strategy — lead generation, tours, referrals, follow-ups and onboarding
• Train and coach the sales team to deliver consistent, high-converting, values-led interactions
• Build and optimise sales systems and campaigns with support from our Marketing Assistant
• Track performance and conversion metrics daily — you're as comfortable with KPIs as you are on the gym floor
• Deliver strategic input into membership offers, pricing tiers, and value-add services (e.g. Recovery & Wellness)

Member Experience & Retention

• Champion the end-to-end member journey — from first hello to long-term loyalty
• Create and implement retention initiatives, check-ins, onboarding pathways, and "surprise and delight" moments
• Proactively review member feedback, usage patterns, and churn indicators to drive improvements
• Partner with the Wellness and Fitness teams to align services with member needs and goals

Community, Culture & Communication

• Be the face of JF247: warm, approachable, and plugged into our community
• Run club events, challenges, and engagement activations that bring people together
• Oversee all outbound communication — EDMs, signage, announcements, socials — ensuring it's on-brand and impactful
• Build relationships with local businesses and community partners to increase club visibility and goodwill

Team Coaching & Culture

• Lead, mentor, and inspire our front-of-house, membership, and marketing teams
• Create an environment of performance, positivity, and ownership
• Provide coaching, onboarding, and development plans to grow your people and build future leaders

Who you are..

• A proven team leader with 
  3–5 years' experience
   in fitness, wellness or hospitality. Member driven at your core
• A natural relationship builder who thrives in a people-first, community-driven environment
• A sales-savvy operator who 
  loves the numbers
  , hits goals, and knows how to motivate others to do the same
• Obsessed with delivering stand-out service and creating memorable customer journeys
• Tech-comfortable and data-aware — you can navigate CRM systems, marketing platforms, and dashboards with ease

Perks

• Free JF247 membership + family discounts
• Pathway to full-time and career progression into sales or leadership
• Paid birthday leave + regular team socials
• Discounts on supplements, café items, and wellness services
• Work with a fun, motivated team who truly care about members

Application Process

Interested candidates should submit their resume and a cover letter though Seek detailing their relevant experience and passion for the fitness industry.

Jindalee Fitness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.