CHSP Service Coordinator

Why Choose Amana Living?

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career. 

Our Benefits

• Competitive rates
• Salary packaging benefits up to $18,550
• School holidays childcare assistance
• Continued superannuation contribution for employees who are on paid on unpaid parental leave.
• Health and wellbeing programs and more 
• Ongoing training and development to keep your skills growing.
• Access to our Employee Assistance Program

At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference

The Role

As the CHSP Service Coordinator, you will ensure the effective management of CHSP services to Amana Living's Home Care clients, their families, and carers. This role is offered on a Full-time Fixed Term contract working 76 hours a fortnight, Monday – Friday from 8:30am – 4:30pm from our Subiaco Head Office, ending on the 18th Sep 2026.

Key responsibilities:

• Ensuring coordination of services and level of client contact complies with CHSP & Amana Living guidelines, and where needed contact appropriate referrals to provide further support services.
• Acting as a first point of contact for all CHSP referrals within the designated geographical area from My Aged Care to Amana Living clients and their families.
• Supporting clients and their families to exercise informed choice about the care and services they receive.
• Providing safe and effective services, and support for daily living that meets the emotional, spiritual, and psychological wellbeing needs of clients.
• Coordinating effective personal and clinical care that is best practice, tailored to individual needs and optimises health and wellbeing.
• Contacting clients and conducting Health & Safety and environmental checks at the initial referral, and then annually.
• Providing telephone (and face to face when required) support of clients and carers within allocated geographical areas.
• Ensuring Community Support Workers work to the My Aged Care developed care plan.
• Maintaining and updating in a timely manner all client case notes and client files.
• Proactively working towards achieving and maintaining KPI's as set out for the designated geographical region.
• Responding to client complaints and concerns in a proactive and professional manner, investigating and resolving issues in a timely manner.
• Identifying, initiating, and coordinating quality improvement activities in relation to client care including quality audits to ensure compliance.

About you

The successful candidate will have proven organisational and time management skills with the ability to work well under pressure and meet deadlines. You will have highly developed interpersonal and communication skills, well-developed computer skills and the ability to learn new software programs efficiently. You will be able to not only work independently, but as a part of as team acting as a change agent.

Essential Criteria:

• Evidence of COVID-19 and Current 2024 Flu vaccinations per Amana Living policies
• Ability to obtain a National Police Clearance (within 6-months validity)
• Successful completion of pre-employment form and reference check
• Valid 'C' Class Drivers Licence and personal vehicle
• Tertiary qualifications of Certificate IV in Aged Care and/or Community Care
• Previous experience as a Service Coordinator or similar role
• Proficient in Microsoft Office applications and Client Management databases
• Strong problem solving and complaint resolution skills and the ability to take initiative with decision making.

How to apply

If you are interested in this role and meet the essential criteria, please click the "apply now" button. Amana Living reserves the right to close this position prior to the closing date. Shortlisting and interviews will commence immediately.