Chsp Lead

**Job no**: 497137
**Work type**: Full time
**Location**: Perth CBD, Inner & Western Suburbs
**Categories**: Home Care Professional

Are you a passionate leader who thrives in a dynamic, client focused environment? Do you bring out the best in others through collaboration, innovation and a strong sense of purpose If so, Amana Living invites you to join us as our next CHSP Lead

**About the Role**

As the CHSP Lead, you'll lead a team of dedicated Service Coordinators, providing hands on support, strategic guidance and inspired leadership. Reporting to the Operations Manager - CHSP, your role will be pivotal in both enhancing the quality of our current services and identifying opportunities for sustainable growth. y

You’ll thrive in this role if you’re adaptable, solutions-focused, and ready to lead in a continually evolving aged care landscape.

**Key Responsibilities**

**Leadership & Staff Development**
- Lead and support a team of CHSP Service Coordinators, ensuring each team member is supported and empowered to meet key performance indicators.
- Provide regular coaching, mentoring, and development opportunities, including structured performance reviews.
- Address performance issues constructively and timely, fostering a positive environment where staff are motivated to excel.
- Ensure ongoing compliance with Aged Care Quality Standards through training and monitoring.
- Facilitate effective team planning aligned with Amana Livings broader stratic objectives.

**Client-Centric Focus**
- Deliver exceptional customer service, ensuring that every client interaction is approached with empathy and professionalism.
- Ensure client inquiries are responded to within 24 hours, adhering to a high standard of responsiveness.
- Oversee the creation of care plans that are outcome-focused, personalised, and designed with a strong emphasis on reablement.
- Manage client feedback and complaints in accordance with best practice resolution processes.
- Maintain accurate and thorough client records in the CMS system as per company procedures.

**Business Operations & Growth**
- Collaborate with the Operations Manager to identify, pursue, and implement new funding opportunities, driving sustainable growth for CHSP services.
- Monitor service delivery to ensure efficiency, effectiveness, and alignment with strategic objectives and service agreements.
- Lead the financial management of CHSP services, including budget development, variance reporting, and implementing corrective actions as needed.
- Support the transition of CHSP clients to higher-care home care packages, facilitating continuity of care and future growth opportunities.
- Implement strategic improvements to maintain the competitiveness and sustainability of services in a changing industry landscape.

**Positive Culture & Communication**
- Foster an inclusive and positive workplace culture that aligns with Amana Living's core values
- Create a sense of belonging and corporate identity among community-based staff through regular communication and team-building activities.
- Role model a customer-centric attitude, demonstrating commitment to placing the client at the heart of all operations.
- Facilitate effective meetings and forums for communication, information sharing, and collaborative planning.

**Risk & Compliance Management**
- Maintain oversight of CHSP business operations, proactively addressing potential risks and challenges to meet business imperatives.
- Ensure compliance with all relevant legislation, funding requirements, and organisational policies.
- Step in to provide advice, guidance, or hands-on support as required to address urgent or complex situations.

**What You Bring**
- Exceptional interpersonal and communication skills.
- Strong organisational and time management capabilities.
- A proactive, innovative approach to solving challenges.
- Proficiency in computer systems, with a readiness to learn new tools.
- Proven experience in motivating teams and managing performance.

**Essential Requirements**
- National Police Clearance Certificate (no older than six months).
- Proof of current influenza and COVID-19 vaccinations (as per Amana Living policies).
- A valid Western Australian C Class Driver’s License
- Successful completion of pre-employment questionnaire and reference check

**Why Join Amana Living?**

At Amana Living, we're not just about providing care—we're about creating a community. As the CHSP Lead, you'll contribute to a workplace culture that values teamwork, adaptability, and continuous improvement, making a real impact in the lives of our clients and staff alike.
- A supportive, adaptive work environment with opportunities for personal and professional growth.
- The chance to lead meaningful change and innovation in the aged care sector.
- Competitive salary package with access to not-for-profit salary packaging benefits.
- flexible working arrangements to support your work
- life balance.

**Ready to make a meaningful impac