Clinical Scheduler

The Role

Join our dynamic team as a Clinical Scheduler, where you'll play a vital role in coordinating care for Home Care clients. Reporting to the Team Leader, you'll be responsible for triaging clinical referrals and efficiently scheduling Clinical & Allied Health staff/contractors to provide essential services. With a strong focus on customer service, you'll be the crucial link between clients, Client Service Managers, and CHSP Service Coordinators—ensuring seamless communication and positive client outcomes. If you're detail-oriented, thrive in a fast-paced environment, and are passionate about making a difference in people's lives, we'd love to hear from you This is a Full Time position.

Key responsibilities:

Scheduling

• Efficiently coordinate and roster clinical and allied health services, ensuring client needs are met while optimizing team rosters to achieve KPIs.
• Schedule services in alignment with staff availability and location to minimize travel time and maximize efficiency.
• Manage unplanned leave by promptly reallocating services and communicating any changes effectively to clients and staff.

Administration

• Maintain accurate and up-to-date records in the Client Management System, ensuring staff and client details reflect current availability.
• Triage incoming referrals, assessing urgency and required services to ensure timely and appropriate scheduling.
• Ensure clinical service time is accurately charged to clients' packages or accounts.

Customer Service & Relationship Management

• Maximize the utilization of internal Clinical & Allied Health teams while maintaining strong partnerships with external providers for seamless service delivery.
• Provide exceptional customer service, ensuring the needs of Home Care clients and staff are met with professionalism and care.

Training & Professional Development

• Actively participate in mandatory training, professional development sessions, and team meetings for both the Resourcing and Clinical & Allied Health teams.
• Continuously improve work practices and contribute to personal and professional growth.

About you

The successful applicant will demonstrate advanced-level administrative skills and an unwavering commitment to superior customer service delivery. Ideally you would have more than 1 years of experience as a scheduler. Experience with client management systems such as Comcare/and or E-case are desirable.

Essential Criteria:

• Evidence of COVID-19 and Current Flu vaccinations per Amana Living policies
• Ability to obtain a National Police Clearance (within 6-months validity)
• Successful completion of pre-employment form and reference checks
• Excellent organisational and time management skills
• Willingness to attend a paid 5-day induction at our Rivervale Training Institute

Why Choose Amana Living?

Amana Living is one of Western Australia's largest aged care providers, dedicated to meeting the needs of older individuals and their caregivers since 1962. We offer a comprehensive range of services including home care, residential care homes, transition care programs, retirement living villages, day care, respite, and dementia-specific services.

Our Vision: A community where every older person is honoured and valued.

Our Mission: To enable older people to maintain their individuality and provide what is needed to support a fulfilling life.

Our Values: Compassion, Collaboration, Curiosity, Inclusion, and Trust.

We are committed to leading reforms that benefit our workforce, ensuring those who care for others are well supported in their careers.

Our Benefits

• Competitive rates
• Salary packaging benefits up to $18,550
• School holidays childcare assistance
• Continued superannuation contribution for employees who are on paid on unpaid parental leave
• Health and wellbeing programs and more 
• Ongoing training and development to keep your skills growing.
• Access to our Employee Assistance Program

At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference