Practice Support Officer

Your career in healthcare made personal

At Medibank we've recently unified our health services under one brand - Amplar Health.

With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.

The Opportunity

Join Amplar Home and Allied Health as a Scheduling Officer (also known as a Practice Support Officer) within our dedicated Practice Support Team. In this pivotal role, you'll ensure our community clinicians and care assistants are supported through efficient intake, referral administration, and service allocation—helping deliver high-quality care to clients in their homes.

What You'll Be Doing:

• Roster Coordination: Schedule appropriately skilled staff to deliver care at the right time and place.
• Workforce Planning: Align staff availability, qualifications, and geographic location to meet service needs.
• Forecast Alignment: Ensure schedules reflect forecasted demand and service delivery requirements.
• Real-Time Adjustments: Manage unplanned changes in staff availability and reschedule as needed to maintain continuity of care.

We offer a permanent position with flexible working arrangements—from part-time (2 days/week) up to full-time. You can choose to work remotely, from one of our offices, or a combination of both.

About you

You either:

• Have experience in a scheduling, rostering, or workforce coordination role with a strong grasp of real-time management and leave planning, or
• Currently work within Amplar Health's Home or Allied teams and have a solid understanding of our community services, with a desire to grow into a scheduling role.

You're a proactive, detail-oriented professional who thrives in a fast-paced environment. You're confident juggling multiple tasks and collaborating within a dynamic team, while also working independently when needed.

You'll Bring:

• Strong attention to detail and accuracy in managing systems and data
• Accountability and commitment to delivering high-quality, timely outcomes
• Advanced proficiency in Microsoft Excel (experience with Access and SQL is a plus)
• A proactive mindset with the ability to multitask across phones, emails, and scheduling systems
• Resilience and adaptability under time pressure
• Availability to work between 7:00am and 8:00pm, across a 7-day roster

What sets us apart from the rest?

As a long-term deliverer of homecare, we have a passion for providing quality, patient-centred healthcare with employee wellbeing at the centre of our work. Within this you will receive:

• Access to Amplar Health Online Doctor- virtual GP consults for free

• 24/7 Employee Health Support Line - extended to families

• 14 weeks paid parental leave to be there when it matters most

• Subsidised health insurance for you and your loved ones

• Career development opportunities across Amplar/Medibank business

Learn more about Amplar Health at

Inclusion and Accessibility

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants.

For any adjustments or alternative formats during the recruitment process, please contact us at To learn about our commitments and employee experiences, go to

Employees in face-to-face healthcare roles will be required to be fully vaccinated for COVID-19 as a condition of employment.