Practice Manager

7 hours ago

Adelaide, South Australia Bridge Consulting Psychologists Full time $60,000 - $100,000 per year

Practice Manager Job Duties:

  • Oversees daily practice operations, including diary management, financial procedures, cleaning, security, and occupational health and safety
  • Leads and supports a team of administrative staff
  • Liaises with clinicians and administrative staff to ensure they have necessary support
  • Works with the Director and third parties to develop business strategies and client services
  • Generate reports regarding both clinical and financial performance (software available)
  • Designs, implements, and updates workplace procedures and policies in line with practice growth
  • Coordinates the sourcing of office supplies & equipment
  • Manages client record processes and IT systems including liaising with external data services
  • Evaluates appointment procedures and client services for improvement strategies
  • Coordinates training and supervision of new administrative employees
  • Coordinates commencement of student placements and new staff including contract drafting
  • Interacts with clients and gains customer feedback about the practice
  • Addresses client complaints in a compassionate and timely fashion
  • Liaises with the resident media expert regarding the production of company brochures, newsletters, and other correspondence
  • Performs ad hoc administrative duties in the event of leave or illness

Desirable Skills and Qualifications:

  • Ability to show compassion, discretion and kindness to distressed people
  • Commitment to excellence and quality, demonstrated via attention to detail, and good organisation
  • Quick learner with comprehensive problem-solving skills
  • Good communication skills with a clear, confident and professional manner
  • Ability to think quickly and work under pressure
  • Strong management experience and leadership skills
  • Able to work with both a clinical and administrative team
  • Some experience with basic budgeting, payroll, and simple account keeping tasks
  • Trust-worthy and honest. Professional manner but warm and friendly
  • Flexibility and willingness to adjust hours to complete some work after hours
  • Client focused with a sound understanding of confidentiality and privacy
  • Computer literacy including experience with Word, Excel, Xero and Zanda (we can teach you Xero and Zanda)
  • Able to work autonomously with self-direction and limited supervision
  • Willingness to source and complete professional development relevant to the field and role
  • A willingness to learn, accept feedback and get stuff done
  • Health and safety knowledge including a current first aid certificate
  • DCSI clearances

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