Service Program Manager I

**Who we are**:
Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more.

**The position**:
Responsible for planning and managing programs to meet service delivery commitments and financial performance of contracts, as well as quality and cost-related goals. Reviews customer technical requirements, identifies tasks, assigns and coordinates resources and creates/tracks project schedules. Ensures clear communication and timely resolution of issues by collaborating with customers, internal staff and outside third parties. Provides overall support for programs for long term success and acts as champion for customer satisfaction. Ensures consistent and proper business processes are followed in accordance with departmental procedures, company policy and airworthiness regulations.

Program Management
- Ensures that superb communications between Panasonic and Customers are established and maintained including regular follow up status reviews and correspondence.
- Liaise with PTS and Regional Sales and Marketing teams to develop executable Panasonic Technical Services (PTS) program plans for pricing by PTS Sales and Marketing.
- Develop and maintain program plans that identify work scope, schedules, milestones, and program team members to ensure contracted programs are planned and executed while exceeding customer expectations.
- Conduct regular team meetings to ensure that action item logs are kept and integrated schedules are managed, visible and followed.
- Chair and coordinate program team meetings, reviews, technical coordination meetings and design reviews.
- Monitor program schedules commitments and direct appropriate personnel in addressing or militating against possible impacts(s) or change(s).
- Liaise with Operations Management and Quality Assurance Management to ensure regulatory compliance.
- Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect.
- Track and prepare financial and operational reports regarding service program performance to ensure corrective actions are in place and managed as appropriate.

Operations Management
- Review and assist in the development of maintenance processes and practices in accordance with the relevant NAA written policies and procedures of the Customer and PAC to ensure effective financial and business operations.
- Coordinate with different departments to ensure business goals are achieved.
- Ensure that certification and technical data requirements are defined and coordinated.
- Ensure compliance with all laws and regulations, and cooperate with all regulatory agencies and their representatives.
- Work with Regional Operations Management to coordinate labor requirements and opening or closing of new stations within the assigned regional area.
- Ensure that all assigned stations perform to PTS standards.

**What we’re looking for**:

- Excellent communication skills, highly presentable, and be able to interact with multiple levels in the organization and customers.
- Works well under pressure and must be comfortable working with people from diverse cultural and political backgrounds
- Outgoing, self-motivated, well organized and detailed oriented
- Working knowledge of global civil aviation regulations and requirements.
- Ability to manage a 24/7 maintenance operation.
- Good project management skills. Advanced user of Microsoft Project is highly desirable.
- As a seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
- Normally receives little instruction on day-to-day work, general instructions on new assignments.
- Bachelors’ Degree in Engineering or related field or equivalent work experience
- 5 years’ work experience in Aviation Maintenance and Program Management
- 3 years’ work experience in aircraft industry highly desired.
- In-Flight Entertainment (IFE) experience highly desired.
- Aircraft Maintenance License desirable.
- Valid A&P, EASA, CASA, GCAA or appropriate licensing specific to assigned region.

**Our Principles**:
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