Customer Service Supervisor

Permanent, full-time opportunity

Monday to Friday, 7.30am to 3.30pm

Located at Sydney Processing Centre, Alexandria NSW

This is your opportunity to find a life-giving purpose

**As an organisation our purpose is simple**: to give life. It’s at the centre of everything we do. As part of the Lifeblood team, you’ll have the opportunity to contribute to this life-giving purpose and grow your career. We’re committed to ensuring you have the ability to innovate, learn new skills, and embrace new challenges - all while making a difference in the lives of countless others.

Lifeblood has an inspiring opportunity for you

We’re currently seeking a Customer Service Supervisor to join our team at our Sydney Processing Centre, located in Alexandria, NSW.

The Customer Service Supervisor manages the delivery of service and fulfilment of customer and Lifeblood team orders, through the effective and efficient processing of orders, management of customer feedback, supply, distribution and management of blood, blood products and consumables.

You will deliver outcomes to support the efficient and timely supply of safe blood and blood products within a service excellence culture. You will achieve this through supervision of the Customer Service team, to ensure the timely delivery of the work schedule and effective management of resources. A day in the Customer Service Supervisor role will see you:
Supervise and direct the Customer Service team to maximise efficiency and ensure that orders for blood, blood components, and consumable are received and processed accurately, and are delivered in accordance with customer orders and the work schedule.

Undertake daily supply planning, in consultation with the Customer Service Delivery Manager and according to established procedures.

Work with the Customer Service Delivery Manager to determine work schedules and priorities and ensure customer service is delivered on a daily basis.

Lead the Customer Service team through their recruitment, training, performance, and development.

Monitor and drive the Customer Service team’s operational performance against KPIs.

Identify opportunities for change initiatives and support and implement continuous improvement.

Implement and manage a total quality management approach in the Manufacturing environment and manage to ensure that it meets the Code of Good Manufacturing Practice (GMP) as defined by Therapeutic Goods Administration (TGA).

Promote a customer service environment including predictability and order with the expectation that customer requirements will be consistently delivered.

Sound interesting? Here’s what we’re looking for;
Demonstrated ability to supervise a warehouse or distribution team

Experience and operational knowledge of customer service processes and principles

Experience and operational knowledge of warehouse and distribution processes and principles

Operational experience in a technical or pharmaceutical manufacturing regulated GMP environment or equivalent (Desirable)

Experience with Lean manufacturing processes (Desirable)

This is a permanent, full-time position located at our Sydney Processing Centre in Alexandria, NSW.

Thrive in a diverse culture that cares for your wellbeing

At Lifeblood, we welcome different perspectives and backgrounds and we’re proud to foster an environment where people can come together to achieve their very best. That’s why we don’t believe in one-size-fits-all - especially when it comes to your wellbeing. Every employee is unique and we’ve developed a range of initiatives to look after the varying needs of all our people.

As part of the Lifeblood team you’ll have access to a generous salary packaging program, plus a great range of rewards like discounts on insurance, groceries, food & beverage, department stores, travel, and more.

Next steps

If selected, you’ll be required to complete a number of background checks — don’t worry, we’ll help you through this process.