Customer Service

7 days ago

Sydney, New South Wales, Australia People in Focus Full time $60,000 - $90,000 per year

Are you an experienced in freight forwarding and enjoys taking ownership of shipments and building strong client relationships?

This is your chance to step into a Customer Service role with a growing logistics business.

What's in it for you?

  • Work with a supportive, collaborative team
  • Exposure to key accounts across sea & air freight
  • Opportunity to combine operations with customer service & account management
  • Genuine career development in a business that's expanding

About the Role In this role, you'll manage end-to-end import operations across FCL, LCL, and Air. You'll be the go-to person for key clients, ensuring smooth shipments, proactive updates, and first-class service.

Your day will include:

  • Managing import shipments from order to delivery
  • Coordinating with carriers, overseas agents, and local transport providers
  • Building and maintaining strong customer relationships
  • Preparing quotes, proposals, and updating client records in CargoWise
  • Problem solving, resolving issues, and supporting process improvements

What You'll Bring

  • Experience in freight forwarding (import/export – sea & air)
  • Proven experience using CargoWise
  • Strong communication and relationship-building skills
  • Accuracy, organisation, and the ability to work under pressure
  • A proactive, energetic approach and team focus

Ready to Apply? If you're looking for a role where you can make an impact, manage key accounts, and grow your logistics career — we want to hear from you.

The company offer a variety of employee benefits such as daily lunch provided, retail discounts, further training & development.

Apply online now  or contact Sharyn O'Halloran on for a confidential chat.

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