Skip Trace Investigator

About the Role:

We are looking for a driven and motivated Skip Trace Investigator to join our growing Tracing Solutions team.

Be part of a dynamic and collaborative team in a stimulating skip tracing role Your contribution to this exciting industry will be supported by exceptional training and support from the top down.

Our office in Macquarie Park, situated in close proximity to public transport hubs and Macquarie University, is a state of the art, purpose designed premises in Sydney's premier technology and business support district.

About Us:

Wise Group is an industry-leading Australasian provider of integrated mercantile, investigation, and risk management services, delivering trusted outcomes for business and government clients across Australia and New Zealand.

With over four decades of operational experience, a multidisciplinary team of industry experts, and a reputation for regulatory compliance, confidentiality, and brand stewardship, we provide tailored services to high-trust sectors, facilitating customer engagement, mitigating risk, and managing sensitive matters professionally.

A national organisation with a well-known and respected brand, we serve clients across all sectors including many of the largest and most prominent domestic and global corporations, professional services firms and Federal, State and local government agencies.

As we continue to grow, we are seeking likeminded, driven individuals who share our vision and are eager to grow alongside us.

What we can offer you:

We understand that our people are the foundation of our continued success and to that end, we are committed to providing long-term career opportunities.

By joining Wise Group, you will be rewarded with a number of employee benefits, including:

• A competitive salary.
• Fully paid, comprehensive training – you will be empowered to achieve your best.
• A passionate, diverse, friendly and welcoming team.
• A culture of reward, recognition and development.
• Sustained support from an experienced, driven and accessible management team.
• Flexible working environment with the opportunity to work from home one 1 day a week once fully trained.
• Benefits and discounts through our employee benefits platform.
• Staff Novated Leasing options.
• Wellbeing and health initiatives - 24hr wellbeing support with our EAP, on site gym access plus breakfast and fresh fruit in the office.
• Paid volunteer day.
• Paid Birthday leave.
• Team engagement events.
• 'Dress for Your Day (DFYD)' - smart casual to business attire.
• End-of-Trip Facilities available for bicycle storage and showers.
• Refer a friend incentive program.
• On campus external day care facility.

What you will do:

• Leverage advanced desktop investigation and OSINT expertise to conduct skip tracing in line with all regulatory requirements, company policies, client-specific guidelines, and budget constraints.
• Utilise a broad range of subscription-based databases and open-source intelligence tools to perform targeted searches and inquiries.
• Engage in discreet investigative conversations while strictly adhering to privacy requirements, ethical standards and industry best practices.
• Strategically develop network and contact mapping to support the identification and location of individuals and assets.
• Compile comprehensive investigative reports detailing methodologies, findings, actions taken, and providing well-informed recommendations.
• Continuously seek opportunities to enhance investigative and reporting practices through process improvement initiatives.
• Collaborate effectively with internal teams and external partners to coordinate efforts, optimise outcomes, and recommend scope adjustments that drive quality and client satisfaction.
• Maintain and elevate client satisfaction through consistent, professional communication and service delivery.

What will help you succeed:

• Proven experience in skip tracing, field investigations, or related investigative or commercial agent roles.
• Hold a current NSW Security Industry Private Investigator Licence.
• Confidence in initiating investigative conversations via telephone.
• Strong knowledge of the regulatory framework governing investigative and commercial agent activities.
• Skill in preparing detailed investigative reports that clearly outline methodologies, findings, and provide actionable recommendations.
• Be highly client-focused, with the ability to perform effectively under pressure and proactively address client needs.
• Excellent verbal, written, and interpersonal communication skills.

Due to the sensitive nature of this role, criminal history and reference checks will be conducted, however this will not affect your ability to apply.

Essential criteria:

Availability to work full time, Monday to Friday based out of our Macquarie Park office.

Only short-listed applicants will be contacted. No agencies please.

Wise Group is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community.