Legal Recoveries

1 week ago

Sydney, New South Wales, Australia OnDeck Australia Full time $60,000 - $100,000 per year

2 x Part-time flexible roles available that would suit working parents or University students

OnDeck Capital Australia
is seeking an ambitious and enthusiastic
Legal Recoveries Specialist
to join our Operations Team. If you're passionate about helping small businesses and thrive in a fast-paced environment, this is your chance to make a real impact.

As a Legal Recoveries Specialist, you'll manage a portfolio of late-stage recoveries, using your exceptional communication and negotiation skills to resolve outstanding balances. You'll work directly with customers and third parties like solicitors and field agents, playing a crucial role in our commercial recoveries process.

We're not your typical lender. We've been named one of Australia's Top 5 employers for the last 5 years because we combine a passion for small business with cutting-edge technology. Our mission is to provide small businesses with a frictionless and scalable credit experience. We are looking for someone who shares our culture of being open, empowered, and having fun along the way

Your Responsibilities:

  • Manage a late-stage recoveries portfolio, making and taking a high volume of calls.
  • Skip trace accounts to gain new information and contact customers.
  • Negotiate payment arrangements and settlements with a customer-centric approach.
  • Liaise with third parties, including field agents and solicitors.
  • Adhere to all legislative and internal policy guidelines.
  • Assess financial hardship applications and find resolutions.
  • Work as part of a team to achieve individual and departmental goals.

What We're Looking For:

  • Proven ability to build rapport and handle objections while negotiating.
  • A positive, team-oriented attitude.
  • Strong analytical, investigative, and problem-solving skills.
  • Proficiency in Microsoft Suite; Salesforce experience is a plus.
  • Ideally 1 year of experience in a financial services collections role, with a focus on late-stage collections and skip tracing.
  • Experience in litigation is highly regarded.

Why Join OnDeck?

  • Awarded Great Place To Work for FIVE consecutive years - we are dedicated to fostering diversity and inclusion and provide a supportive culture
  • Competitive salary with commission and sign on bonus
  • Hybrid work model with option to work 1 day from home
  • Paid parental leave for primary and non-primary caregivers, study leave and study assistance program
  • Access to a range of learning and development opportunities, including lunch and learns, workshops and regular training sessions with external providers
  • Regular team social events, monthly people awards and supporting charity events
  • Free breakfast daily, end of month lunches and fully stocked kitchen
  • Access to Employee Assistance Program and wellbeing benefits such as flu vaccinations, massages and end-of-trip facilities
  • Convenient Sydney CBD location

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