Collections Specialist – Late Stage Recoveries

1 week ago

Sydney, New South Wales, Australia OnDeck Full time $60,000 - $90,000 per year

2 x Part-time flexible roles available that would suit working parents or University students

OnDeck Capital Australia is seeking an ambitious and enthusiastic Collections Specialist to join our Operations Team. If you're passionate about helping small businesses and thrive in a fast-paced environment, this is your chance to make a real impact.

As a Collections Specialist, you'll manage a portfolio of late-stage recoveries, using your exceptional communication and negotiation skills to resolve outstanding balances. You'll work directly with customers and third parties like solicitors and field agents, playing a crucial role in our commercial recoveries process.

We're not your typical lender. We've been named one of Australia's Top 5 employers for the last 4 years because we combine a passion for small business with cutting-edge technology. Our mission is to provide small businesses with a frictionless and scalable credit experience. We are looking for someone who shares our culture of being open, empowered, and having fun along the way

Your Responsibilities:

  • Manage a late-stage recoveries portfolio, making and taking a high volume of calls.
  • Skip trace accounts to gain new information and contact customers.
  • Negotiate payment arrangements and settlements with a customer-centric approach.
  • Liaise with third parties, including field agents and solicitors.
  • Adhere to all legislative and internal policy guidelines.
  • Assess financial hardship applications and find resolutions.
  • Work as part of a team to achieve individual and departmental goals.

What We're Looking For:

  • Proven ability to build rapport and handle objections while negotiating.
  • A positive, team-oriented attitude.
  • Strong analytical, investigative, and problem-solving skills.
  • Proficiency in Microsoft Suite; Salesforce experience is a plus.
  • Ideally 1 year of experience in a financial services collections role, with a focus on late-stage collections and skip tracing.
  • Experience in litigation is highly regarded.

Why Join OnDeck?

  • Make a real difference: You'll help small businesses thrive, one conversation at a time.
  • Be a part of our success: Have a meaningful impact on the company's future.
  • Enjoy our culture: Work in a collaborative, fast-paced and fun environment with full training provided.
  • Hybrid work model: Enjoy flexibility in your role, work school hours, work around your Uni schedule
  • Great perks: Fully stocked kitchen, team events and health & well-being initiatives.

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