Rostering and Administration Officer

1 day ago

Ayr Queensland, Australia Burdekin Community Association Inc. Full time

Position Overview

The purpose of the position is to assist the Service Manager, Home Care Service and Home Care Service team in the coordination and delivery of a range of services for frail older people and their carers, younger people with a disability and their carers.  This supports and promotes independent living, thereby enhancing their quality of life and/or preventing their inappropriate admission to long-term residential care.

Primary Duties and Responsibilities

  • Support Worker / Client shift allocation in TRACCS (database)
  • Provide administrative assistance through the use of databases, Excel, Publisher, Word and in-house specific programs to ensure compliance with government reporting requirements and effectiveness and timeliness of records, reports, correspondence, data collection.
  • Responsible for the creation of service user, employee and sub-contractor information in TRACCS (database).
  • Responsible for the coordination of planned service delivery by support workers including the assignment of approved work and management of support worker rosters including relief and holidays.
  • Data entry of support worker rosters, service user transport schedules and sub-contractor service delivery into TRACCS (database).
  • Liaise with internal and external customers (i.e. clients, organisations and colleagues) exercising a good level of interpersonal and communication skills to enable effective and efficient coordination of service delivery.
  • Manage all records and client files in a confidential and sensitive manner in accordance with the Privacy Act and BCA Quality System.
  • Adhere to each program's relevant legal requirements, standards, policies and procedures.
  • Provide assistance to the Service Manager, Home Care Service and other Home Care Service employees and perform additional duties as required.

Position Requirements / Key Selection Criteria

  1. Relevant experience and/or qualifications in Administration
  2. Provide a high and consistent level of service to, and communicate openly and effectively with service users, colleagues and visitors.
  3. Demonstrated organisational skills, initiative and self-motivation to perform tasks within specified time frames under limited supervision.
  4. Basic knowledge and understanding of contemporary human resource management issues including policies and procedures, working team relationships, workplace health and safety, conflict resolution and anti-discrimination; and demonstrated commitment to their application.
  5. Experience in working independently and as part of a flexible multi-disciplinary team to ensure the smooth operation of support services to service users.
  6. Demonstrated commitment to quality practices based on strong work ethic, empathy, fairness, flexibility and confidentiality.
  7. Demonstrated ability in general office administration, including the use of computers and office equipment, and proficiency in Windows based software programs including Microsoft Office Suite (Word, Excel, Publisher, Outlook and PowerPoint).
  8. Possession of or access to a reliable, registered and comprehensively insured vehicle.
  9. Hold a current Qld 'C' Class Drivers Licence.
  10. Current First Aid/CPR Certificate or willingness to obtain it.
  11. Hold a Qld Blue Card and NDIS Worker Screening Clearance or able to obtain them.

Applications should include a cover letter, a current resume and statements addressing the selection criteria found in the Position Description.

An Application Package can be obtained from The Support Centre, 130 Queen Street, Ayr, by telephoning or emailing

Applications close Friday 31 October 2025 @ 4.00pm.

  • Roster & Property Officer

    7 days ago

    Chinchilla, Queensland, Australia Queensland Police Service Full time $60,000 - $90,000 per year

    Join Our Team and Support Essential Operational Services. Are you ready to play a pivotal role in supporting frontline operations and property management?As an AO4 Roster and Property Officer at Chinchilla, you'll become a valued member of our team, providing essential administrative, rostering, and property management support to Officers in Charge across...

  • Rostering Officer

    5 days ago

    Rockhampton, Queensland , Australia Rock Support Services Full time $60,000 - $80,000 per year

    About the OrganisationAt Rock Support Services, we specialise in Disability Support, Mental Health, and Child Safety Support Services. Our dedication is towards helping individuals and families meet their goals for daily living, life skills, and successful community engagement. We support children, young people and families, people with disability, older...

  • Patient Services Officer

    1 day ago

    Ayr, Queensland, Australia Townsville Hospital and Health Service Full time $248,160 - $279,120 per year

    About the work unit / facility:Ayr Health Service is a 28-bed facility located in the township of Ayr, in North Queensland. The Ayr Health Service offers general medical, surgical and obstetric services to Ayr, Home Hill and the broader Burdekin Shire.About your new employer:Clinical ExcellenceThe Townsville Hospital and Health Service (HHS) organisation...

  • Administration Officer

    1 day ago

    Moranbah, Queensland, Australia Mass Resources QLD Full time

    Compliance & Dispatch Administration OfficerMoranbah | Lifestyle Roster | Great Hourly RateAre you a driven and reliable individual looking to break into the mining or blasting industry? Do you thrive in a fast-paced environment and want a role with variety, responsibility, and opportunity? This could be the perfect next step for you.We are seeking...

  • Office Administrator

    1 day ago

    Tingalpa, Queensland, Australia The Dance And Theatre Factory Full time $40,000 - $60,000 per year

    Administration Assistant – General DutiesLocation:Manly West/Tingalpa, Queensland.Company:The Dance and Theatre FactoryThe Dance and Theatre Factory is seeking an organised, friendly, and proactiveAdministration Assistantto join our team. This role is perfect for someone who loves working in a creative environment, enjoys variety in their day, and takes...

  • Rostering Coordinator

    2 weeks ago

    Indooroopilly, Queensland, Australia Davidson Full time $60,000 - $90,000 per year

    About the Company Davidson is partnering with a respected not-for-profit organisation in the aged care sector, dedicated to delivering compassionate, quality care to the community. With a focus on supporting both clients and their families, they provide vital services that make a genuine difference in people's lives. About the Role Due to a team change...

  • Administration Officer

    7 days ago

    Southport, Queensland, Australia Gold Coast Private Hospital Full time $60,000 - $90,000 per year

    Fast paced Rehabilitation and Allied Health departmentSupportive team environmentCareer progression opportunitiesCasual roles available - base rate + 25% casual loadingDon't pass up the opportunity to work for Gold Coast Private Hospital. Are you looking for a rewarding career that allows you to combine your professional skill and passion for delivering...

  • Administration Officer

    7 days ago

    Aurukun, Queensland, Australia Torres and Cape Hospital and Health Service Full time $76,000 - $85,991 per year

    Permanent Full Time Administration position availableGIVE US A CALL - The hiring manager James Barnes, would love to hear from you and discuss the role further.Tell me more...You will be able to provide quality administrative support to the Aurukun Primary Health Care Centre in accordance with documented work processes to facilitate effective and efficient...

  • Administration Officer

    7 days ago

    Currumbin, Queensland, , Australia Bolton Clarke Full time $60,000 - $80,000 per year

    Bolton Clarke is Australia's largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across...

  • Senior Administration Officer

    5 days ago

    Rockhampton, Queensland, , Australia Bolton Clarke Full time $60,000 - $80,000 per year

    Bolton Clarke is Australia's largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across...