Rostering and Administration Officer

2 days ago

Ayr Queensland, Australia Burdekin Community Association Inc. Full time

Position Overview

The purpose of the position is to assist the Service Manager, Home Care Service and Home Care Service team in the coordination and delivery of a range of services for frail older people and their carers, younger people with a disability and their carers.  This supports and promotes independent living, thereby enhancing their quality of life and/or preventing their inappropriate admission to long-term residential care.

Primary Duties and Responsibilities

  • Support Worker / Client shift allocation in TRACCS (database)
  • Provide administrative assistance through the use of databases, Excel, Publisher, Word and in-house specific programs to ensure compliance with government reporting requirements and effectiveness and timeliness of records, reports, correspondence, data collection.
  • Responsible for the creation of service user, employee and sub-contractor information in TRACCS (database).
  • Responsible for the coordination of planned service delivery by support workers including the assignment of approved work and management of support worker rosters including relief and holidays.
  • Data entry of support worker rosters, service user transport schedules and sub-contractor service delivery into TRACCS (database).
  • Liaise with internal and external customers (i.e. clients, organisations and colleagues) exercising a good level of interpersonal and communication skills to enable effective and efficient coordination of service delivery.
  • Manage all records and client files in a confidential and sensitive manner in accordance with the Privacy Act and BCA Quality System.
  • Adhere to each program's relevant legal requirements, standards, policies and procedures.
  • Provide assistance to the Service Manager, Home Care Service and other Home Care Service employees and perform additional duties as required.

Position Requirements / Key Selection Criteria

  1. Relevant experience and/or qualifications in Administration
  2. Provide a high and consistent level of service to, and communicate openly and effectively with service users, colleagues and visitors.
  3. Demonstrated organisational skills, initiative and self-motivation to perform tasks within specified time frames under limited supervision.
  4. Basic knowledge and understanding of contemporary human resource management issues including policies and procedures, working team relationships, workplace health and safety, conflict resolution and anti-discrimination; and demonstrated commitment to their application.
  5. Experience in working independently and as part of a flexible multi-disciplinary team to ensure the smooth operation of support services to service users.
  6. Demonstrated commitment to quality practices based on strong work ethic, empathy, fairness, flexibility and confidentiality.
  7. Demonstrated ability in general office administration, including the use of computers and office equipment, and proficiency in Windows based software programs including Microsoft Office Suite (Word, Excel, Publisher, Outlook and PowerPoint).
  8. Possession of or access to a reliable, registered and comprehensively insured vehicle.
  9. Hold a current Qld 'C' Class Drivers Licence.
  10. Current First Aid/CPR Certificate or willingness to obtain it.
  11. Hold a Qld Blue Card and NDIS Worker Screening Clearance or able to obtain them.

Applications should include a cover letter, a current resume and statements addressing the selection criteria found in the Position Description.

An Application Package can be obtained from The Support Centre, 130 Queen Street, Ayr, by telephoning or emailing

Applications close Friday 31 October 2025 @ 4.00pm.

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