Patient Services Officer

2 weeks ago

Ayr Queensland, Australia Townsville Hospital and Health Service Full time $248,160 - $279,120 per year

About the work unit / facility:

Ayr Health Service is a 28-bed facility located in the township of Ayr, in North Queensland. The Ayr Health Service offers general medical, surgical and obstetric services to Ayr, Home Hill and the broader Burdekin Shire.

About your new employer:

Clinical Excellence

The Townsville Hospital and Health Service (HHS) organisation offers a diverse and dynamic healthcare environment, providing access to cutting-edge medical practices, advanced research, and specialised clinical expertise. As a leading tertiary and referral service, we foster continuous professional development, allowing staff to work on complex cases, engage with multidisciplinary teams, and contribute to innovative healthcare solutions.

Career Growth and Development

We support career progression with structured pathways, secondment opportunities, and access to education and training programs. Whether specialising in a clinical field, upskilling in Digital Health, or transitioning to leadership roles, employees benefit from mentorship, professional development initiatives, and strong institutional partnerships with James Cook University (JCU).

Supportive Workplace Culture and Regional Advantage

A strong community-driven culture makes our organisation an attractive workplace, fostering collaboration, inclusion, and professional support. We balance metro-level healthcare opportunities with a regional feel, offering short commutes, access to rural and urban facilities, and a close-knit professional network. Employees experience a unique blend of career growth and lifestyle flexibility without the hustle of larger cities.

Work/Life Balance and Lifestyle Benefits

Famous for being the sugar capital of Australia, the Burdekin district is located about an hour's drive south of Townsville.  Nestled in the delta of the Burdekin River, its two popular townships, Ayr and Home Hill, are linked by the iconic Burdekin Bridge and are surrounded by stunning natural beauty.

Competitive salary and benefits:

We offer attractive casual rates: 48.51 to $53.95 p.h. (AO3)

About your opportunity:

This role delivers exceptional person-centred customer service to patients, their families, and the public.

The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.

This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours to organisational values.

Requirements:

  • This is a Vaccine Preventable Disease (VPD) risk role. Hepatitis A/B, Measles, Mumps, Rubella, Varicella, Pertussis and Tuberculosis.
  • Probation period may apply.
  • Pre-employment checks will be conducted.

Please refer to the Role Description for further details.

Interested?

Enquiries are welcome; for a confidential discussion please contact:

Courtney Cronin on

Apply ONLINE:

Applications close: Tuesday, 14 October 2025

Unsolicited resumes from recruitment agencies will not be accepted.

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