Rostering Officer

About the Organisation

At Rock Support Services, we specialise in Disability Support, Mental Health, and Child Safety Support Services. Our dedication is towards helping individuals and families meet their goals for daily living, life skills, and successful community engagement. We support children, young people and families, people with disability, older people and people with mental illness from all walks of life.

We are committed to building a team that mirrors the diversity of our clients, ensuring that we can meet each client's unique needs and preferences. We are a workplace that values diversity and we strongly encourage people of all backgrounds to apply.

About the Role

The Rostering Officer plays a critical role in the rostering function, working diligently to ensure the effective and responsive allocation of resources that meet the diverse service needs of participants. This position is centred on fostering timely and accurate communication with participants, their families, Support Workers, and other Team Members regarding any changes in rosters or support arrangements.

Why Join Us?

• Supportive Team Environment: Work alongside experienced professionals dedicated to making a difference.

• Work-Life Balance: We value work-life balance by offering flexible strategies and emotional support.

• Career Growth: Opportunities for growth within our rapidly expanding organisation.

• Training and Development: Encouragement and support for ongoing training and upskilling.

Skills & Experience

• Experience in working in a dynamic rostering team building and maintaining rosters for multiple teams across multiple services.

• Well-developed organisational skills to manage multiple tasks efficiently.

• Proficient in Microsoft Office (especially Excel) with the demonstrated ability to quickly learn relevant CRM software packages.

• Ability to apply WHS legislation and organisational requirements to ensure a safe work environment.

• Understanding or the ability to gain a working knowledge of the SCHADS Award and Fair Work Act as they pertain to scheduling rosters.

• Engagement in the establishment and redesign of procedures to enhance rostering processes, highlighting a continuous improvement mentality.

• Possession of or eligibility to obtain a current Positive Blue Card and NDIS Card Notice, along with a valid driver's license.

• Ability to maintain rosters and time-recording systems, ensuring data accuracy and relevance.

• Strong understanding of privacy and confidentiality requirements when dealing with sensitive information.

Key Responsibilities

• Efficiently allocate shifts a minimum of two weeks in advance while addressing emergency shifts immediately upon notification.

• Work closely with team members and Service Delivery Managers to optimise scheduling processes and ensure service continuity.

• Ensure adherence to the SCHADS Award and Fair Work Act in all rostering practices.

• Help maintain and update rostering and time-recording systems for administrative efficiency.

• Provide timely updates on shift changes to team members and participants, fostering a respectful environment.

• Maintain a professional demeanour in all communications, being sensitive to the needs of participants.

• Foster a collaborative team culture by providing support and constructive feedback to colleagues.

• Actively participate in team meetings to discuss tasks and promote clarity in daily operations.

• Accurately document conflicts of interest and maintain the Conflict-of-Interest register to uphold ethical standards.

• Uphold the principles of the Human Rights Charter in all interactions.

• Reporting of hazards and incidents, ensuring a safe working environment for clients, staff, visitors, and the community.

Join our team and contribute to a meaningful difference in the lives of our clients. Apply now to be a part of Rock Support Services.

To be considered for and appointed to a position at Rock Support Services, you will be required to clear probity checks, including a National Criminal History Record Check and Working with Children Check (where relevant to the role).

How to Apply

Include your resume and cover letter in one document, click 'Apply', and follow the prompts. For any enquiries, including persons with disability that require adjustments, contact Mikaela Stacpoole at