Medical Receptionist

Yulu-Burri-Ba is currently seeking a passionate full-time Medical Receptionist to join the Dunwich team

Yulu-Burri-Ba Aboriginal Corporation for Community Health (Yulu-Burri-Ba) aims to promote holistic wellness within our community by providing comprehensive and culturally safe health, wellbeing and social support services that meet the unique needs, values and traditions of our Aboriginal and Torres Strait Islander communities through collaboration, respect and empowerment. Yulu-Burri-Ba has clinics at Capalaba, Dunwich on North Stradbroke Island and Wynnum.

Yulu-Burri-Ba's teams are embedded within a Primary Health Care Clinic that provides a comprehensive range of primary and specialist care services. This role works actively with these other disciplines to ensure that the needs of clients are met in a truly holistic way.

Aboriginal and/or Torres Strait Islanders are highly encouraged to apply.

*Please note: To be appointed to this position, you must have:

• Current Blue Card Working with Children Check (Paid Blue Card).
• Current "C" Class Driver's Licence Valid in Queensland.
• Proof of immunisation record (Immunisation History Statement) – or willingness to obtain as a matter of priority.

You will be required to provide evidence of the requirements mentioned above during the recruitment process.

About the Position

As a Medical Receptionist you will play an integral role as the first point of contact with clients and families for the Practice. It is a key priority to provide a culturally safe and high standard of customer service. As a Medical Receptionist you will be responsible for effective and efficient administration of client appointments, client data and client claim processing.

General Responsibilities

• Meet and greet all clients and visitors in a welcoming and respectful manner.
• Answer telephone calls promptly, record messages accurately and relay messages promptly to the relevant provider, including contact details and level of urgency.
• Ensure all GPs and other visiting providers MBS billing is completed daily.
• Confirming Medicare claims are reconciled, and visits reclaimed if needed in a timely manner.
• Complete required training for Centrelink agency in a timely manner.
• Responding to Centrelink agency enquiries in line with contractual responsibilities.
• Contributing to Work Health and Safety committee responsibilities.

Oversee the organisation and administration of paperwork:

• Receive and assign/attend to incoming and outgoing mail daily.
• Ensure scanning is up to date each day.

Prepare for daily appointments by ensuring clients scheduled for the coming day have up to date:

• Contact details.
• Medicare number and relevant concession cards.
• CTG registration if eligible.
• MyMedicare registration.
• And identify clients overdue for key MBS items (715, 721, 723 and 732).

Selection Criteria

Essential

• Understanding of the health issues affecting Aboriginal and Torres Strait Islander people and an ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander people.
• Understanding of the practical application and principles of privacy and confidentiality in relation to client information.
• Strong computer and typing skills and willingness to upgrade skills specific to duties especially those related to software utilized for the collation of medical and client file records (e.g. MMEx).
• Ability to multi-task and work effectively in a busy fast paced environment and adapt to unexpected changes/events.
• Ability to work across all three Yulu-Burri-Ba clinics (North Stradbroke Island, Capalaba and Wynnum).

What Can Yulu-Burri-Ba Offer?

• Be part of Australia's largest network of community controlled Aboriginal Health Service.
• Access to in-house training and programs.
• A range of Salary Sacrifice options.
• Staff Wellness, EAP program, team building activities and all staff award ceremonies.
• Yulu-Burri-Ba fosters diversity, inclusion and respect in the workplace. We recognise, appreciate and utilise the unique insights, perspectives and backgrounds of each staff member, including employees from varying ages, genders, sexualities, cultures and/or linguistically diverse backgrounds.
• Opportunities to attend community events such as NAIDOC, Rugby League Carnivals, community events and more.

For further information: Email – 

Please apply with a one-page cover letter advising why you are the best person for the role and a copy of your current resume.

Applications close: 9:00am Monday 15 September 2025