Head of Shared Services

About Netball Victoria

At Netball Victoria, we're more than a sporting organisation, we're a community dedicated to empowering lives through netball. Guided by our values of empowerment, innovation, and leadership, we aim to inspire and grow the sport while making a lasting impact – from grassroots to elite level.

About the role

Reporting to the General Manager – Stakeholder Relations and Member Services, the Head of Shared Services oversees a diverse portfolio including new product development, Netball Connect (Netball Victoria's online competition management system), Netball Assist and an online Learning Centre designed specifically for the netball community.

This role leads strategy and operations across Netball Victoria's Shared Services Centre, driving innovation and continuous improvement in customer experience, education, and affiliate support.

You'll shape and deliver initiatives that enhance service accessibility, streamline systems, and strengthen the value proposition for members and affiliates.

Key focus areas include:

• Service strategy & delivery
  – designing and implementing shared service strategies that meet the evolving needs of the netball community.
• Customer experience & innovation
  – driving continuous improvement in customer experience through established and new programs of work.
• Leadership & empowerment
  – lead and inspire direct reports and broader teams to deliver on organisational goals and priorities.
• Affiliate engagement & education
  – overseeing training, resources and initiatives that build affiliate capability through the Affiliate Learning Centre.
• Operational excellence
  – ensuring efficient processes, strong partnerships, and high-quality service delivery across all shared service functions.
• Financial management & reporting
  – managing budgets, contracts and reporting to ensure accountability, compliance and cost-effectiveness.

What you will bring:

• Tertiary qualifications in Business Management, Sport Management or a related field.
• At least five years' experience in a leadership role overseeing shared or customer-focused service functions.
• Proven ability to design and deliver service models that drive efficiency, quality and community impact.
• Strong leadership and people management skills, with experience developing and supporting diverse teams.
• Excellent stakeholder engagement skills, with the ability to build trusted relationships across internal teams, affiliates and partners.
• Experience managing call centres, digital platforms or customer support operations.
• Experience managing budgets, reporting and contracts to ensure effective and compliant operations.
• A customer-first mindset and genuine passion for community sport and improving member experiences.
• Valid Working with Children Check (or willingness to obtain).

What we offer:

• Flexibility
  : Hybrid working arrangements and recognition that our work doesn't always fit a 9-to-5 schedule.
• Exclusive Perks
  : Free parking onsite, gym access, tickets to Melbourne Vixens home games, and partner discounts.
• Wellbeing Support
  : Employee Assistance Program (EAP), annual flu vaccines, and a welcoming, inclusive culture.

To view the full PD for this role, click HERE.

If you're driven by innovation in service delivery and motivated to elevate the experience of our members and affiliates, we'd love to hear from you.

Please send your application, including both covering letter and CV to
Sarah Rush
via

Applications close: 5pm, Wednesday 19th November

We appreciate the time and effort that goes into every application. While we're unable to respond to everyone, shortlisted candidates will be contacted for next steps.

Our Commitment to Child Safety

Netball Victoria is dedicated to promoting and protecting the rights of children and fostering a culture of safety and empowerment. All applicants are required to undergo background checks and screening prior to or during employment. Learn more about our Safeguarding Commitment at Netball Victoria Child Safety.

Diversity and Inclusion

We are proud to be an equal opportunity employer, embracing diversity in all forms. We encourage applications from individuals of all backgrounds, including First Nations and Torres Strait Islander peoples, culturally and linguistically diverse individuals, and the LGBTQ+ community.

We regret that we are unable to accept recruitment agency applications.