Customer Service Representative

2 weeks ago

Brisbane, Queensland, Australia Akyra Strategy & Development Pty Ltd Full time $45,000 - $60,000 per year

Are you a people-focused professional with a passion for delivering outstanding customer service?

Pantex Roofing Systems is seeking a Customer Service Representative to be the first point of contact for our valued customers. Based in Narangba, this role is central to supporting builders and roofers with their orders, quotes, and enquiries—helping us continue our reputation as one of SEQ's leading roofing manufacturers.

YOUR ROLE

  • Order and Enquiry Management: Process customer orders, quotes, and enquiries across phone, email, and in person.
  • Inbox Oversight: Monitor and manage inbox traffic, prioritising and allocating according to business protocols.
  • Customer Support Delivery: Deliver timely and professional customer service to our customers, trade partners and suppliers.
  • Administrative Assistance: Provide general administration support and assist internal stakeholders.
  • Team Contribution: Contribute to a positive and collaborative team environment.

SUCCESS FACTORS

· Proven track record in delivering exceptional customer experiences.

· Excellent phone manner and verbal and written communication skills.

· Strong attention to detail and problem-solving ability.

· Comfortable working in a fast-paced environment with competing priorities.

· Proficiency in Microsoft Office (Outlook, Excel) and order management software.

· Reliable, enthusiastic, and committed to working well within a team.

· Strong organisational skills with solid work ethic.

· Initiative, adaptability, and a proactive approach to learning and improvement.

· Knowledge of the roofing industry is desirable but not essential.

WHAT WE OFFER

· Above award pay and no weekend work

· A stable, long standing family business with a supportive culture

· Access to our Employee Assistance Program (EAP)

Apply now to shape the future with Pantex Roofing Systems.

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