Customer Service Representative

3 days ago

Brisbane, Queensland, Australia Desky Full time $104,000 - $130,878 per year

Customer Service Representative - Brisbane

Location:
Brisbane, QLD (office-based) with initial training in Darra, QLD

Salary:
Competitive, based on experience

The Opportunity

Desky is seeking a diligent and customer-focused individual to join our team as a Customer Service Representative. This is a full-time, permanent position that will be based at our Brisbane office after an initial training period.

For the first 2-3 months, you will be required to work from our Darra facility for a comprehensive and hands-on training program. This will ensure you have a deep understanding of our products, systems, and commitment to customer service excellence before transitioning to the Brisbane office.

Key Responsibilities

As a Customer Service Officer, you will be a key representative of the Desky brand. Your responsibilities will include:

  • Handling a high volume of inbound customer inquiries via phone, email, and live chat.
  • Providing accurate and timely information about our products, orders, and services.
  • Resolving customer issues, complaints, and technical queries with a professional and empathetic approach.
  • Processing orders, returns, and exchanges efficiently and accurately.
  • Maintaining detailed and confidential records of all customer interactions within our CRM system.
  • Collaborating with other departments to ensure a seamless and positive customer experience.

About You

We are looking for someone who is committed to delivering exceptional service and has the following skills and attributes:

  • Previous experience in a customer service environment.
  • Excellent communication skills, both written and verbal.
  • A strong ability to problem-solve and think on your feet.
  • High level of attention to detail and accuracy.
  • Proficiency in using computer systems and the ability to quickly learn new software.
  • A resilient and positive attitude, with the ability to work effectively both independently and as part of a team.

Why Join Desky?

Desky is a leader in the ergonomic office furniture industry, committed to promoting the health and wellbeing of our customers. We offer a supportive and dynamic work environment where your contributions are valued and your professional growth is encouraged.

  • Training and Development:
    We provide comprehensive training to ensure your success in the role.
  • Supportive Culture:
    Join a collaborative team that is dedicated to helping each other succeed.
  • Career Progression:
    We believe in investing in our employees and offer opportunities for advancement within the company.
  • Employee Benefits:
    Enjoy competitive compensation and other benefits, including staff discounts on our products.

If you are a motivated individual with a passion for customer service and are ready to take on a new challenge, we invite you to apply.

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