
Customer Service Representative
2 days ago
Customer Service Representative - Brisbane
Location:
Brisbane, QLD (office-based) with initial training in Darra, QLD
Salary:
Competitive, based on experience
The Opportunity
Desky is seeking a diligent and customer-focused individual to join our team as a Customer Service Representative. This is a full-time, permanent position that will be based at our Brisbane office after an initial training period.
For the first 2-3 months, you will be required to work from our Darra facility for a comprehensive and hands-on training program. This will ensure you have a deep understanding of our products, systems, and commitment to customer service excellence before transitioning to the Brisbane office.
Key Responsibilities
As a Customer Service Officer, you will be a key representative of the Desky brand. Your responsibilities will include:
- Handling a high volume of inbound customer inquiries via phone, email, and live chat.
- Providing accurate and timely information about our products, orders, and services.
- Resolving customer issues, complaints, and technical queries with a professional and empathetic approach.
- Processing orders, returns, and exchanges efficiently and accurately.
- Maintaining detailed and confidential records of all customer interactions within our CRM system.
- Collaborating with other departments to ensure a seamless and positive customer experience.
About You
We are looking for someone who is committed to delivering exceptional service and has the following skills and attributes:
- Previous experience in a customer service environment.
- Excellent communication skills, both written and verbal.
- A strong ability to problem-solve and think on your feet.
- High level of attention to detail and accuracy.
- Proficiency in using computer systems and the ability to quickly learn new software.
- A resilient and positive attitude, with the ability to work effectively both independently and as part of a team.
Why Join Desky?
Desky is a leader in the ergonomic office furniture industry, committed to promoting the health and wellbeing of our customers. We offer a supportive and dynamic work environment where your contributions are valued and your professional growth is encouraged.
- Training and Development:
We provide comprehensive training to ensure your success in the role. - Supportive Culture:
Join a collaborative team that is dedicated to helping each other succeed. - Career Progression:
We believe in investing in our employees and offer opportunities for advancement within the company. - Employee Benefits:
Enjoy competitive compensation and other benefits, including staff discounts on our products.
If you are a motivated individual with a passion for customer service and are ready to take on a new challenge, we invite you to apply.
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