Product Support Services Representative

2 days ago

Adelaide, South Australia Cavpower Full time $60,000 - $100,000 per year
  • Adelaide-based
  • Field-based role
  • Parts & Service Sales
  • Key Account Management

The Employer

Cavpower Pty Ltd is the Caterpillar dealer for South Australia and Western NSW. For over 50 years, we have been providing equipment and product support services to mining, construction, industrial, marine, and local government customers. Our reputation for excellence and superior customer service has enabled us to achieve continued sustained growth.

Developed in our past, evolving for our future, Brand Cavpower is in the term we use to define who we are, how we act, what we do and how we look. Central to Brand Cavpower is a set of values that must never be broken; a customer who must always come first; and Our people, who make our brand come to life.

About the role

Cavpower is seeking a mechanically minded Product Support Services Representative to join our team and take ownership of key customer accounts across South Australia. If you understand the ins and outs of construction equipment maintenance and thrive on building long-term relationships, this is your opportunity to represent one of the most respected names in the industry.

This role is all about helping customers keep their machines running at peak performance. You'll be on the road, working closely with clients to deliver tailored parts and service solutions, support maintenance planning, and drive product support campaigns that add real value.

Key responsibilities of this role

  • Managing a portfolio of construction clients and understanding their equipment needs
  • Promoting parts, service, and rebuild support solutions
  • Identifying growth opportunities through market research and customer feedback
  • Maintaining accurate customer and equipment records using CRM tools like Texada
  • Supporting marketing initiatives and contributing to campaign execution
  • Advising clients on maintenance schedules and service planning
  • Meeting sales targets and KPIs while delivering exceptional customer service
  • Reporting on competitor activity, lost sales, and customer satisfaction insights
  • Providing backup support to the team and collaborating across departments

About you

  • A solid understanding of construction equipment and general maintenance requirements
  • Sales experience in parts, service, or product support (preferred)
  • Strong communication and relationship-building skills
  • Familiarity with CRM systems and a structured approach to account management
  • Ability to work independently and manage your own schedule
  • A proactive mindset and a genuine interest in helping customers succeed

At Cavpower, we don't just support machines—we support the people who rely on them. If you're ready to hit the road, solve real-world problems, and be part of a team that values service excellence, we'd love to hear from you.

What will you get in return

You will be part of an industry-leading Caterpillar Dealership and will be rewarded with an exciting career offering plenty of progression and development opportunities.

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