Service Representative
1 day ago
Company Description
Telelink Business Systems, based in Adelaide, South Australia, is a telecommunications and IT solutions provider established in 1985. We offer a range of services tailored to businesses and healthcare providers, including cloud telephony, SIP trunking, and AI-driven software to enhance business communication. Our healthcare technologies include nurse call systems, fall detection, and welfare check solutions to support patient care. Telelink is committed to delivering reliable and cost-effective solutions, backed by a team of experienced professionals dedicated to customer satisfaction.
Role Description
This is a full-time hybrid role for a Service Representative, located in Adelaide, SA, with some work from home acceptable. The Service Representative will be responsible for providing customer support, troubleshooting technical issues, and assisting clients in implementing and using our communication and healthcare solutions. Day-to-day tasks include responding to customer inquiries, documenting issues, conducting follow-ups, and ensuring high levels of customer satisfaction.
Qualifications
- Customer Service and Support Skills
- Technical Troubleshooting and Problem-Solving Skills
- Familiarity with Telecommunications and IT Solutions
- Effective Communication and Interpersonal Skills
- Ability to work independently and as part of a team
- Experience in the telecommunications or healthcare technology industries is a plus
- Bachelor's degree in Communications, IT, or a related field is preferred
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