Customer Service Representative

Date: 18 Sept 2025

Location: North Adelaide, SA, AU, 5006

Company: City of Adelaide

• Multiple casual roles
• $35per hour (including casual loading) + 25% superannuation
• A unique team creating an extraordinary city

About the Opportunity

As part of the Strategic Property & Commercial Program, the Customer Service Representative, Golf Links plays an important role in creating a welcoming and professional experience for everyone who visits or contacts the North Adelaide Golf Course.

In this role, the Customer Service Representative is the first point of contact for customers, providing friendly and timely support across membership sales and renewals, multi-visit passes, merchandise, and course bookings. The role also supports the daily operations of the Pro Shop and Par 3, helping to keep everything running smoothly while upholding Council's Customer Service Standards.

From assisting with enquiries and processing memberships to managing direct debits, handling cash, and keeping the shop well-presented, this position is all about ensuring customers enjoy a positive experience. At times, the role may also involve resolving more challenging situations, always with professionalism and care.

Working closely with the Golf Links team, the Customer Service Representative contributes to a collaborative, customer-focused environment and maintains up-to-date product knowledge to provide accurate advice and support. This role is ideal for someone who enjoys variety, takes pride in delivering high-quality service, and thrives on interacting with people in a community-focused setting.

About You

To be successful in this role you will have:

• Experience in providing excellent customer service in a service-oriented workplace.
• Demonstrated verbal communication skills with the ability to manage challenging customers and situations tactfully and sensitively.
• Responsible Service of Alcohol Certificate
• Hold or have the ability to obtain a Responsible Person Badge
• Class C drivers license
• Experience in cash handling and sound numeracy skills.

About Us

Located in the geographic heart of Kaurna Country, the City of Adelaide celebrates its cultural heritage, unique natural surrounds and structures its footprint in a way that allows it to adapt to the changing needs of the community and a dynamic global landscape. Our focus is on our community's wellbeing and quality of life - investing in city improvements and on future planning, so we continue to design a liveable city where future generations can continue to live authentic and meaningful lives. This is an exciting opportunity to join our team and be a bigger part of our amazing city

The Property & Commercial Program will effectively lead, develop and grow Council's Commercial Businesses, ensuring the provision of high-quality services to customers in accordance with community expectations, whilst maximising and increasing the profitable returns to Council.

At the City of Adelaide, we thrive in an environment that is welcoming, inclusive and safe, and celebrates difference. We value and embrace our diverse perspectives and recognise the value diversity has in fuelling innovation and enabling brilliant experiences for our diverse community.

For Further Enquiries & How to Apply

All enquiries regarding this position will remain private and confidential and can be directed to Courtney Gale on

Please submit a Resume and a Cover Letter expressing the skills, experience and qualities you can bring to this position addressed to Courtney Gale, Team Leader, Front of House Golf Business Operations.

Please review the position description prior to submitting an application by following the prompts to apply.

Applications close at 11.59pm, 15 October 2025.

Please be advised this is for multiple casual opportunities with a starting pay at the Leisure Level 1 classification of $35 per hour (inclusive of the 25% casual loading) + 12% superannuation.

As part of the recruitment process candidates will be required to undertake a Working with Children Check and a National Police Check.

We continue to work hard to ensure our recruitment process is safe for people of diverse backgrounds.

Please note, applications received via the email address below will not be considered. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. Our commitment to inclusivity means we welcome applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and candidates from with a range of lived experiences. If you require assistance with our recruitment process, you are more than welcome to connect with our People Services team on .