Customer Service Representative
1 week ago
• Drive customer service excellence in the Supply & Fit function of Fletcher Insulation
• Leading parental leave policy for both Primary & Secondary carers
• Be supported as you grow & learn by our Supply & Fit Manager in SA
Fletcher Insulation
is a leading Australian manufacturer and distributor of insulation products, with iconic brands such as Pink Batts and Sisalation. We are an Australian company, and part of the Fletcher Building group. Our products are used extensively in the building industry on residential and commercial projects and are supplied through our specialist customer channels, which include insulation supply and install businesses, commercial contractors, national outlets and retail hardware stores.
We continually invest in more sustainable manufacturing processes and look to ways of bringing innovative products and services to the Australian market. Our purpose is to passionately create a better world through insulation and innovation, simply delivered. Our vision is to go beyond great insulation, a journey that our employees and customers are actively engaged in.
Does this Sound Like You?
We are on the look-out for an innovative and engaging
Customer Service Representative
to join our
Fletcher Insulation Supply & Fit
team in
Adelaide
. In this fast-paced role, you'll be the first point of contact for both internal and external stakeholders—answering queries, processing orders, and offering expert support to a variety of internal and external customers, installers, building supervisors, warehousing and more. With a strong focus on solutions and a can-do attitude, you'll play a key role in ensuring every interaction reflects our commitment to excellence, professionalism, and our core values.
Whether it's over the phone or via email, your upbeat energy and attention to detail will help us exceed expectations and make it easy for our customers to do business with us. You will be part of a collaborative and supportive team that values initiative, continuous improvement, and a shared drive for success. From juggling multiple priorities to solving problems on the fly, you'll bring a proactive mindset and a passion for quality to everything you do.
Ideal Skills and Capabilities
- Previous background in customer service or internal sales
- Passion for customer excellence and supporting a diverse range of stakeholders
- Capable of adapting your style as required and can pivot quickly when porosities change
- Skilled on digital platforms such as SAP or other CRM, and Microsoft Office
- Excellent communication skills both verbally over the phone and in writing
- You love to learn and enjoy taking on new assignments
Why Join Our Team
- 26-Weeks Paid Parental Leave + Additional New Parents Leave
- Exclusive Fletcher Insulation Family Perks – Savings for the whole family
- Proudly partnered with The Smith Family – supporting youth education
- We are endorsed at the Innovate Stage of the RAP
- Full Time role, Monday to Friday – With some flexibility
- Ongoing Internal & External Training
- Join a brand that celebrates diversity and inclusion
If you are keen to advance your Customer Service career and join a great team and established and innovative business, apply today so we can review your resume
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