Support Coordinator

About Us

Care Focused is a values-driven registered NDIS Provider committed to delivering high-quality, person-centred support. We aim to offer innovative and flexible choices promoting wellbeing in our community and empower people from all walks of life to achieve their personal goals all while continuing to support their carers and families. Our values are underpinned by trustworthiness, mutual cooperation, collaboration, consultation and respectful engagement.

About the Role

We are seeking an experienced Support Coordinator to join our team in the Illawarra and Greater Sydney Regions on a permanent part-time basis (3 days per week), with the potential to transition to full-time. This is a flexible hybrid role, offering a mix of working from home, meeting participants in the community, and collaborating with your team in person during regular meetings.

In this role, you will work closely with NDIS participants to strengthen their ability to coordinate and implement their plans and access supports. You will help participants build capacity and connect with the right services and providers to achieve their goals.

This role requires strong communication, problem-solving, and organisational skills, as well as a genuine commitment to person-centred practice and human rights.

About You

You are a natural communicator, a strong advocate for people with disability, and passionate about making a positive impact. You thrive on building strong relationships and working collaboratively with participants, families, and providers to deliver meaningful outcomes. You demonstrate resilience, adaptability, and a solutions-focused approach when navigating challenges.

Specifically, you will bring:

• Strong communication and interpersonal skills, with the ability to build trust and rapport.
• A strong commitment to human rights and person-centred practice.
• The ability to listen actively and communicate with empathy and respect.
• Confidence in working both independently and as part of a team.
• Great organisational and time-management skills with attention to detail.
• Problem-solving skills and the ability to adapt to changing circumstances.
• Knowledge of the NDIS, its principles, and the importance of choice and control for participants.
• Resilience and adaptability, responding flexibly to participant needs and changing circumstances.

Your Responsibilities Will Include

Participant Support & Planning

• Work closely with participants to understand their goals, needs, and preferences.
• Assist participants to implement their NDIS plans effectively.
• Develop strategies and action plans to achieve short- and long-term outcomes.

Service Coordination

• Connect participants with suitable providers (e.g., therapy, community, in-home support).
• Build strong relationships with providers to ensure quality service delivery.
• Monitor services to ensure they align with participant goals and budgets.

Capacity Building

• Support participants to strengthen their ability to manage their own supports.
• Educate participants on NDIS processes, budgeting, and provider choice.
• Promote independence and empowerment wherever possible.

Monitoring & Reporting

• Regularly review participants' plans and progress.
• Document outcomes, challenges, and adjustments as needed.
• Provide feedback and reports to the NDIA as required.

Problem Solving & Advocacy

• Address barriers participants face in accessing services.
• Advocate for participant rights and fair access to resources.
• Escalate complex issues to the NDIA or relevant stakeholders when necessary.

Compliance & Administration

• Ensure all support coordination activities meet NDIS guidelines.
• Maintain accurate participant records and case notes.
• Follow organisational policies, confidentiality, and safeguarding procedures.

Your Capabilities

• Values and Attitudes: Commitment to person-centred practice, inclusion, and respect for diversity.
• Human Rights: Ability to uphold and advocate for the rights of people with disability.
• Communication: Strong active listening, negotiation, and relationship-building skills.
• Collaboration: Ability to work effectively with participants, families, and a wide range of stakeholders.
• Judgment and Decision Making: Sound problem-solving skills and ability to respond to changing circumstances.
• NDIS Knowledge: Understanding of the NDIS Act, NDIS Practice Standards, and relevant legislation.

What We Offer

• A supportive, inclusive, and values-driven team environment.
• Flexible Working Arrangements
• Competitive salary
• Ongoing training and professional development opportunities.
• Flexibility to support work-life balance.
• The opportunity to make a positive, lasting difference in your community.

Essential Requirements

• NDIS Worker Screening Clearance (or willingness to obtain)
• Paid Working with Children Check (or willingness to obtain)
• NDIS Worker Orientation Module
• Current Driver Licence
• Roadworthy vehicle with full comprehensive car insurance
• Right to work in Australia

Qualifications & Experience

• Previous experience in support coordination, case management, or a similar role.
• Strong understanding of the NDIS framework, funding categories, and guidelines.
• At least 2 years' experience in disability services, case management, or support coordination (Preferred).
• Relevant qualification in disability, community services, social work, or similar (Desirable).

Location

• Illawarra Region
• Greater Sydney Region

This is a flexible hybrid role, offering a mix of working from home, meeting participants in the community, and collaborating with your team in person during regular meetings.

How to Apply

To apply, please upload your resume and a brief cover letter, addressing how you meet the essential requirements and capabilities listed above.

Enquiries

If you have questions about the role or require assistance with your application, please reach out to or

Care Focused welcomes people from all backgrounds, ethnicities, cultures and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce.

Job Types: Part-time, Permanent

Pay: From $44.58 per hour

Expected hours: No less than 24 per week

Benefits:

• Work from home

Application Question(s):

• Do you have a roadworthy vehicle with comprehensive car insurance?
• Do you have a relevant qualification in disability, community services, social work or similar?

Experience:

• Support Coordination or Case Management: 2 years (Preferred)

Licence/Certification:

• Driver Licence (Preferred)
• NDIS Worker Screening Clearance (or willingness to obtain) (Required)
• Working with Children Check (or willingness to obtain) (Required)

Work Authorisation:

• Australia (Preferred)

Work Location: Hybrid remote in Port Kembla NSW 2505