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Account Coordinator
2 weeks ago
Job Description
BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We're proud of brands, like COLORBOND steel that inspire and protect everything from hospitals to bridges and stadiums.
The Opportunity
Join our Australian Steel Market business in our Customer Service Team as an Account Coordinator based in Port Kembla, NSW. You'll also have the opportunity to work from home one day a week, and spend one day each fortnight at our Chullora, NSW office, a great chance to connect, share insights, and deepen your understanding of our operations.
As an Account Coordinator, you'll be at the centre of how we connect with and support our customers. Your initiative and customer-first mindset will be valued every day, with your contribution directly supporting exceptional customer service outcomes.
You will be the key customer representative to a dedicated portfolio of valued customer accounts, maintaining our high standards of service delivery and growing your professional knowledge with an iconic Australian company. This is a dynamic role where you'll learn how our business operates from the inside out, supporting a dedicated portfolio of customers and working with teams across the business. It's hands-on, fast-paced, and deeply rewarding, and you'll be supported every step of the way.
What Will You Do?
In this varied role, you will:
- manage the customer experience for your account portfolio
- work with internal stakeholders to provide solutions and deliver product in line with customer business needs
- provide our customers with real-time updates on product and service-related matters
- identify improvements with our systems and processes, assisting with implementing changes for internal teams and customers
More About You
As an energetic customer service professional, you will bring your sociable and collaborative approach to the team. You will bring:
- experience within a customer service environment
- sound experience with relationship management and conflict resolution
- excellent written and verbal communication skills
- high attention to detail and ability to complete multiple tasks simultaneously
- a strong customer focus with the ability to resolve issues and identify solutions
- expertise with various digital platforms, including proficiency with Microsoft Excel and D365, and a strong adaptability to dynamic processes and evolving system environments
What's in It for You?
- full-time permanent position with a competitive remuneration package including attractive superannuation options and eligibility for the profit share plan (annual bonus)
- hybrid working arrangement (4 days in office, 1 day from home per week)
- ongoing training and career development opportunities
- employee benefits with discounts on health and wellbeing products and services
- Employee Assistance Program
Why BlueScope
As we're creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you'll:
- Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.
- Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.
- Experience connection and care. Experience a positive, inclusive work environment where we look out for each other's safety and wellbeing.
- Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.
At BlueScope, we offer work-life flexibility through our B-flex program. We're committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We're passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.
Bring your energy and make your mark, as, together, we drive Our Purpose: "We create and inspire smart solutions in steel, to strengthen communities for the future."
Come and discover us at
Join us, creating strength for the future.
Applications close Wednesday, 17 September 2025.
