Technology Officer

2 days ago

Cairns, Queensland, Australia eHealth Queensland Full time $60,000 - $90,000 per year

Take the next step in your career with this exciting opportunity within eHealth. Provide on-site and remote level 2 technical support, incident management and request fulfilment in one or more technology domains to ensure defined enterprise service levels are met. The technical domains include End User Computing; Servers and Networks and Unified Communications.

What you'll do

  • Provide operational support (on-site and remote) to Queensland Health sites as required.
  • Configure/install/monitor/support/manage the ICT environments by applying sound technical expertise.
  • Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained.
  • Work within procedures for the maintenance and support of one or more technical domains – refer Appendix 1.
  • Provide excellent customer service by applying effective organisational and communication skills.
  • Assist in meeting enterprise service levels by applying eHealth incident management processes.

About you

We are searching for someone who has:

  • Technical knowledge and/or experience in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.
  • Ability to deliver high quality ICT support to clients, with an emphasis on managing workloads and prioritising tasks.
  • Ability to identify and resolve ICT related problems within defined Service Level Agreements.
  • Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships and enhance the provision of quality client service in a team environment.
  • Sound oral and written communication skills to assist with the creation and/or maintenance of system documentation and work instructions.
  • Demonstrated experience or the ability to quickly learn ServiceNow and ITIL Service Management processes

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.

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