Medical Administrator/Medical Screener

Jem Health is a growing and successful national company providing high-quality pre-employment and occupational health assessment services. Our mission is to promote safe, healthy workplaces through evidence-based assessments and exceptional service. We are seeking a Medical Administrator/Medical Screener for immediate start to join our team at our Brisbane clinic and help us continue to provide first-class support to our clients, candidates, and stakeholders.

The Role

The Medical Administrator/Medical Screener will play a critical role in delivering exceptional customer service while providing high-level administrative support for Jem Health's pre-employment assessment services. This position requires an individual with excellent organisational skills, a high standard of client care, and a proactive approach to administrative tasks.

Your role will involve supporting the scheduling and coordination of employment-related health and medical assessments, assisting with medical results management, and conducting key occupational health assessments. You'll work closely with a team of health professionals to ensure that our clients receive the highest quality service in a timely and efficient manner.

This role is expected to be offered at a full-time basis.

Your Responsibilities Will Include:

• Reception & Customer Service: Provide professional, friendly service to clients, candidates, and stakeholders; manage incoming calls and emails; greet visitors and ensure a seamless experience
• Booking & Scheduling: Accurately manage the booking system for pre-employment medical assessments, ensuring timely processing and follow-ups
• Medical Results Management: Process and submit medical results within established timelines, ensuring confidentiality and compliance with privacy policies
• Conducting Medical Assessments: Perform Drug and Alcohol testing, Audiometry (Hearing) testing, and Spirometry (Lung Function) testing, following Jem Health procedures
• General Administration: Maintain accurate records, monitor stock levels, and ensure equipment is in good working order

About You:

• Current and maintained First Aid and CPR Certificates (or willingness to obtain)
• Exceptional time management, organisation, and the ability to work autonomously
• Positive and adaptable attitude, with the ability to work effectively in a fast-paced environment
• A client-focused approach, with a strong emphasis on achieving high outcomes
• The ability to build positive working relationships with key stakeholders, including clients, candidates, and internal teams
• Intermediate computer skills, including demonstrated proficiency with the Microsoft Office Suite (Word, Excel, Outlook)
• Advanced written and verbal communication skills, with the ability to communicate clearly and professionally in all situations

Desirable Criteria:

• Experience in a similar role or industry is desired but not required. Full training will be provided to all successful applicants
• Previous experience or certification in Audiometry, Spirometry, or Drug & Alcohol testing
• Experience working in Occupational Health or a Health Science qualification is an advantage
• A valid driver's license is preferred for candidates that may be required to travel from clinic to clinic

The Workplace

At Jem Health, we pride ourselves on fostering a positive, supportive, and respectful work environment. We believe in the value of each team member and are committed to providing a culture where everyone is encouraged to thrive. Whether you're working from our offices in Perth, Sydney, Adelaide, Brisbane, or Melbourne, you'll be part of a team of health professionals dedicated to delivering the best possible service.

In addition to a competitive salary, we offer opportunities for professional development, training, and growth within the company.

The Recruitment Process

To apply, you will need to participate in an online or face-to-face interview, and successfully complete a pre-employment medical assessment, drug and alcohol screen, and background checks. Both new graduates and experienced professionals are encouraged to apply.

Jem Health is an Equal Opportunity Employer. We encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, those with disabilities, and individuals from culturally diverse communities.

If you're passionate about improving workplace health and safety and want to be part of a growing and dynamic team, apply now