Customer Service Officer Oasis

7 days ago

KalgoorlieBoulder, Australia City of Kalgoorlie-Boulder Full time $64,925 - $100,000 per year

Applications for this position are
open until a suitable pool of candidates is received
. This means the vacancy may close without notice. If you are interested in this position, we highly recommend you apply as soon as possible.
Together, we're working to build a vibrant and sustainable regional city...
and we would love for you to join us.
In the heart of the Goldfields, Kalgoorlie-Boulder is a modern and thriving city that embodies the true spirit of a regional community. Located approximately 600 kilometres east of Perth, more than 30,000 people call the city home and enjoy the amenities and facilities of a metropolitan city, with the lifestyle benefits that come from living in a place where nature and adventure are on your doorstep.

With new leadership, dedicated staff and a supportive Council, the City is working towards the vision of being a sustainable regional city of the future.

We are dedicated to working together to achieve the best possible outcomes and are guided by our intention to:

  • Be a clean and green city
  • Be a place people call home
  • Have facilities and services for everyone
  • Encourage and support economic development and diversification
  • Be a quality employer.

Starting from: $64,925
About The Role
Goldfields Oasis is seeking a friendly, reliable, and customer-focused individual to join our team as a Customer Service Officer. In this role, you will be the first point of contact for our community, providing exceptional service, assisting with memberships and bookings, and supporting daily front desk operations.

What We Are Looking For

  • A warm, approachable, and professional manner.
  • Strong communication and active listening skills.
  • A genuine passion for delivering positive customer experiences.
  • Ability to handle enquiries, resolve issues calmly, and maintain a helpful attitude.
  • Reliable, self-motivated, and able to work both independently and in a team.
  • Previous experience in customer service, reception, or administrative roles.
  • Comfortable using POS systems and handling payments.

Values

  • Accountability- We take ownership of our actions and outcomes, delivering on our commitments.
  • Collaboration - We work together with respect and shared purpose to achieve common goals.
  • Teamwork - We support one another, celebrate collective success and grow stronger together.
  • Respect- We treat others with dignity, value diverse perspectives and build inclusive relationships.
  • Integrity - We act with honesty, fairness and ethical responsibility in all we do.
  • Transparency- We communicate openly, share information freely and foster trust.
  • Excellence - We pursue high standards, continuous improvement and impactful results.

Benefits
We provide employees with generous employment conditions/benefits, including:

  • Salary sacrificing
  • Flexible Working Arrangements
  • A host of health and well-being initiatives, including the Employee Assistance Program
  • Generous Superannuation contributions with the City matching up to 3% voluntary additional contributions
  • Training and development opportunities
  • Free Parking
  • Subsidised gym/leisure centre membership (at the nearby Goldfields Oasis)
  • $300 annual reimbursement for attendance at, or use of, City owned facilities
  • Rebated childcare offered
  • We are an Equal Employment Opportunity employer, meaning all applicants are treated fairly and respectfully and have equal access to the opportunities available.

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