Service Officer

2 weeks ago

KalgoorlieBoulder, Australia Australian Government Full time $68,830 - $84,696 per year
  • Salary: Multiple Levels $68,830 to $76,712 (APS3) / $76,714 to $84,996 (APS4)
  • Location: Kalgoorlie, WA

Job Number: EXT-M

Classification: APS Level 3 / APS Level 4

Salary Range: $68,830 to $76,712 (APS3) / $76,714 to $84,996 (APS % Superannuation

Job Type: Ongoing,Non-ongoing

Employment Type: Full-time

Group/Division/Branch: Customer Service Delivery / Face to Face Services / Western Australia

Location: Kalgoorlie, WA

Job Description

We are seeking motivated people to join our team and become the face of Australian Government services within the community.

Service Officers assist customers across a range of payments, programs and services via one or more service delivery channels.

We stand for diversity, inclusion and belonging in our teams. We want everyone to feel included, respected, supported, valued and empowered. We embrace the benefits this brings to our work every day.

These roles have a strong involvement in issues relating to Aboriginal and/or Torres Strait Islander peoples and will involve direct interaction with Aboriginal and/or Torres Strait Islander communities.

To be considered for these jobs, you will need to have a good understanding of issues affecting Aboriginal and/or Torres Strait Islander peoples and be able to communicate sensitively and effectively with Aboriginal and/or Torres Strait Islander peoples.

On top of your salary, we offer a 15.4% superannuation contribution, annual salary increments, overtime opportunities, and flexible working arrangements, including flex time. You will also have access to a generous suite of leave entitlements, such as cultural and ceremonial leave, as well as study assistance. Plus, if you work in Kalgoorlie, you will be eligible for fortnightly district allowance of up to $2,860 per annum. Go to our Services Australia Enterprise Agreement to see all conditions we offer.

As a new team member, you are not expected to know everything at once. You will learn to understand and explain Centrelink, Medicare or Child Support payments and services to customers when they come into your local Service Centre.

Working with us, you will be helping your community when they need to access government services. To do this, we will train and support you.

When you apply, we will ask you a few questions to better understand the skills and capabilities you bring to the role.

We will be looking for skills and work-related qualities that show your ability to undertake relevant duties.

Work Environment

Services Australia values local community knowledge and diversity. We encourage people from diverse cultural backgrounds, First Nations Australians, people with disability, mature age people and people from the LGBTI+ community to apply. Services Australia accommodates people with disability by making reasonable workplace adjustments.

If you require assistance to participate in our recruitment process, please contact us. If you live in Kalgoorlie, come into the local Service Centre and have a chat with one of our staff members.

If you are not able to visit, you can call the contact officer Vanessa Wilkinson on or email us

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