Microsoft Licensing Specialist

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We're trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients' key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you'll find a rewarding culture that values you. You'll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group's success.

• Work with an organisation with all 6 Microsoft Solutions Partner designation badges

• Be part of our growth story and drive our transformation journey

• Flexible work from home options - 3 days in office

• Open to multiple locations within Australia - Sydney, Melbourne, Brisbane preferred

About the Role

The Solutions business unit is responsible for delivering outstanding solutions and business transformation services to customers across our key practice areas Security, Modern Applications, Data and AI and Modern Infrastructure services. These practices provide presales and consulting services across CBS and deliver project-based as well as ongoing managed services solutions to customers. The Presales team drives sales and delivery in order to build/maintain relationships between the business and customers.

As part of the Solutions team, the Licensing Specialist is responsible for analysing customer requirements and determining the optimal licensing model. It also involves addressing licensing related queries and structuring optimal pricing for proposals. You will assist in designing Microsoft licensing deals, including negotiations with Microsoft and distributors. You would also closely work with the Sales team in developing licensing strategies that help win new customers. The role has the flexibility of being based from multiple locations. It reports to the Head of Technology Solutions.

Scope of Role

• Understand a client's business needs and technology landscape to determine the optimal Microsoft licensing
model (e.g., Enterprise Agreement, Product Key Agreement, user-based licensing, device-based licensing, and
volume licensing programs and so on)

• Develop and implement value add services to Customers and internally for CBS including licensing costs,
provide insights to additional functionality the customer's licenses can leverage without additional cost thereby
introducing other CBS services into the account.

• Work closely with account managers to identify upsell and cross-sell opportunities within existing customer
accounts.

• Generate reports that can be used by the operations teams to track license usage, identify trends, and
demonstrate the value of licensing
optimisation efforts to our customers.

• Provide internal training to stakeholders within the client organisation regarding Microsoft licensing best
practices and key terms, latest changes in Microsoft licensing, products, programs & policies and the value of
optimising licenses

• Effectively troubleshoot licensing issues and provide solutions to complex licensing challenges, queries or
issues related to provisioning, activation of licenses, renewals, reservations etc.

• Engage with customers on a consultative and strategic level in order to develop strategic plans, roadmaps and
initiatives

About You

We are looking for an established Licensing Specialist who possesses commercial acumen and the ability to structure licensing deals effectively. Their experience of working in an MSP or Microsoft partner environment is essential as is their ability to communicate licensing complexities in simple and business-friendly language. Holding Microsoft certifications in licensing (e.g., Microsoft Certified: Licensing Solutions Expert) are a plus. Skills and Experience include -

• Proven experience in Microsoft licensing across CSP, EA, MCA, and Open Value models.

• Strong understanding of Microsoft cloud solutions (M365, Azure, D365, Power Platform).

• Ability to prepare quality written correspondence, and internal and external-facing documentation.

• Solid knowledge/understanding of Licensing for other Software vendors, including VMware, Citrix (desirable)

In return we offer a supportive team environment where collaboration and support from your leaders and peers is the norm. We'll invest in your development and long-term future and we can promise you a variety and enough challenge to keep things interesting across the wide variety of customers we support.

If this sounds like you, apply today

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

Benefits include but not limited to

• Free onsite parking at Canon's offices (site dependent)

• Bonus Leave including:
o Birthday leave, to celebrate, relax or do something special
o Canon Day, an extra day of leave during the Christmas holidays
o Kyosei Day, or volunteer leave to take a paid day off to do good in your community

• Flexible working arrangements, where possible

• Training and development opportunities to help you bring your goals to life

• Wellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential
counselling

• Performance Recognition, in the form of quarterly and annual awards programs for high-performers

• Milestone recognition on your work anniversaries in the form of carbon credits, merchandise, or retirement fund
rewards

• Canon products offered at discounted rates

• Education assistance to support the cost of any external training that gives you new skills for your job

As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now. Successful applicants will be notified of next steps